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COVID-19 and exo services

Service status

Due to the current situation, we’ve had to reduce our service frequency.

Trains


With the exception of the Mascouche line, the frequency of our trains is reduced since Monday, March 23. To find out which trains are running, consult the schedules.

Buses


Our bus service offer will be reduced starting Monday, March 30.

  1. 1. Find out if your line is affected by consulting the customer notice (in French).
  2. 2. See the schedules.

Paratransit


Paratransit continues to provide transportation service for workers as well as transportation to and from medical appointments and trips that are essential to daily life, notably to grocery and drug stores.

Suspended services

  • 🢒 Bus and taxibus service dedicated to cégeps
  • 🢒 Valet service at Saint-Lambert station

To learn more, follow the Twitter account for your sector or read our customer notice (in French only).

Information

The latest news

Purchasing transit fares

To reduce the risk of virus spreading, fares will no longer be sold at the Autorité régionale de transport métropolitain's Vendôme and Parc metropolitan sales outlets starting Saturday, April 4. Please use an automatic fare terminal to purchase TRAIN and TRAM passes.

Several exo sales outlets are alsoclosed to reduce the risk of virus spreading. Please call the sales outlet to verify if it is open before going.

Find a sales outlet

Please note that cash payments are no longer accepted at exo sales point, metropolitan sales outlets, or aboard exo vehicles (buses, trains, paratransit).

If you have trouble obtaining a transit fare, don’t worry. You will never be denied access to our trains or buses.

Preventive measures

Regular buses

  • When possible, customers are asked to enter by the rear bus doors. Fares will be paid on the honour system.
  • The seat behind the driver must be kept free at all times.
  • • We ask that customers maintain a distance of 1 metre from the driver at all times.

Paratransit

  • In taxi-type vehicles, one person will be transported at a time.
  • The honour system will also apply to paratransit service.

Refund for unused passes

The question of unused passes is important, and we are working closely with the Autorité régionale de transport métropolitain (ARTM), the agency responsible for deciding fares in the metropolitan region, to determine what can be done. This information will be updated soon by the ARTM, and will depend on the duration and severity of the current situation.

To learn more, read the ARTM press release (in French only).

Measures taken by exo

Cleaning our vehicles

  • All of our trains are cleaned daily. Specifically, surfaces that customers come into contact with (seats, poles and bars, buttons to open doors, washrooms on trains, handles, etc.) are being cleaned every day.
  • All buses operated by exo suppliers are cleaned every two days. Special attention is paid to areas touched by customers, such as poles and bars, buttons to open doors, washrooms on trains, handles, etc.
  • All taxi services operated by exo suppliers (paratransit and public taxis) have been reminded of the government directive (in French only) that asks for vehicles to be cleaned daily with special attention paid to areas touched by customers.

Launching our action and business continuity plan

  • This plan will allow us to minimize risks for our customers, employees and partners, while helping us to maintain our operations.

Read the latest press release (in French only)

Follow these simple steps to prevent spreading the virus

Each public transit user can help prevent spreading the virus by following these hygiene tips:

Icône de mains
Wash your hands frequently
Icône d'un personnage qui se touche le visage
Avoid touching your face
Icône de personnage qui se mouche
Cough or sneeze into your elbow
Icône de personnages avec des thermostats
Avoid all contact with people who have contracted the virus
Icône de maison
Practice social distancing

Answers to your questions

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