Coronavirus and exo services

COVID-19 FAQ

Answers to your questions

Suspension of your OPUS+ subscription

1. I suspended my subscription. Do I have to do anything soon?

   If you have suspended your subscription, you will not need to take any action. Your subscription will be reactivated automatically for the month of January and your payments will resume according to the terms of your OPUS+ or OPUS+ Entreprise contract.

   • The pre-authorized payments for the months of August, September, October and November will not be withdrawn.
   • Your next payment will be withdrawn on December 11, 2020*, for the January pass.

   *If you have suspended your subscription between April 3 and April 10, you next payment will be withdrawn on January 11, 2021, for the February pass. The payment withdrawn in March for the April fare will be applied to the January fare.

2. How long will the subscriptions be suspended?

   Suspended subscriptions will be reactivated automatically for the month of January. If you must return to work earlier, you may reactivate your subscription by logging in to your account and clicking on the "Réactivation OPUS+" (OPUS+ reactivation) button in the "My OPUS+ memberships (French)" tab.

   Important: Once you reactivate your subscription, you may not suspend it a second time.

3. How do I suspend my subscription?

   The suspension measure for the OPUS+ subscription was offered by the ARTM before June 11, 2020 only.

4. I don’t want to suspend my subscription.

   You do not need to take any action. The payments will be withdrawn as usual.

5. Why haven’t you refunded the months of March and April?

   The March fare is non-refundable. It is important to remember that we maintained a level of public transit service throughout the network until the end of the month, and that the ARTM's current reimbursement policy (French) should normally apply in these conditions.

   For the April pass: The payment withdrawn in March for the April pass will be used to pay for the pass of the month after the state of emergency is lifted. The withdrawal scheduled for April (applicable for the May pass) was suspended. However, due to processing times for requests, this payment may still have been withdrawn. If this is the case, do not worry. You will be refunded. This only applies to clients who have suspended their subscription before April 10, 2020.

6. What if I need to use public transit during the suspension period?

   Users who suspended their subscription must purchase a valid fare on a Solo card or another OPUS card than the one charged with their OPUS+ fares if they wish to use public transit.

7. Will I need a new OPUS card after the suspension?

   No. Your current OPUS card will remain active once the state of emergency is lifted.

8. Can I use my pass if I suspend or cancel my subscription?

   Users who suspend or cancel their subscription may not continue to use their pass. If they wish to use public transit, they will have to purchase a valid fare.

Reactivation of your OPUS+ subscription

1. I need to resume using public transit. Can I reactivate my subscription, and if yes, how?

   If you resume using public transit, you may reactivate your subscription.

   • For the month of June, you must reactivate by June 10, inclusively.
   • For the month of July, you must reactivate between June 11 and July 10, inclusively.
   • For the month of August, you must reactivate between July 11 and August 10, inclusively.

   Important: You will not be able to suspend your subscription again if you ask to reactivate it.

2. How do I reactivate my subscription?

   If you do not have an account, create one on the exo website, then follow the three steps below.

   1. Log in to My Account on the exo website.
   2. Select the "My OPUS+ memberships (French)" tab.
   3. Click on the "Réactivation OPUS+" (OPUS+ reactivation) button.

   Log in to My Account

3. Who decides these fare measures?

   The ARTM is responsible for deciding public transit fares. It is the only agency authorized to establish temporary fare measures, as is the case here. Exo is responsible for logistical support and the operational administration of these measures.

Get service updates

1. Have any services been suspended?

   • Bus and taxibus service dedicated to cégeps
   • Valet service at Saint-Lambert station

   To learn more, follow the Twitter account for your sector or read our customer notices (French).

2. How can I purchase transit fares?

   To reduce the risk of virus spreading, the ARTM's Vendôme and Parc metropolitan sales outlets have been closed since Friday, April 3. Please use an automatic fare terminal if you wish to purchase TRAIN and TRAM passes.

   Most exo sales outlets are reopening on August 17. Visit our dedicated page for details.

   Find a sales outlet

3. How many people are currently accepted aboard paratransit vehicles?

   As of August 3, up to 2 passengers are accepted aboard taxis and 2, 3 or 4 passengers aboard buses. More people could be accepted aboard buses depending on the context and the duration of the trip.