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Coronavirus and exo services

Banner with text: info COVID-19

⚠ For everyone's safety, the government of Québec announced that wearing a face covering will soon be mandatory on public transit.

OPUS+ and OPUS+ entreprise

Subscription reactivation

Have you suspended your subscription before June 10 under the special measure offered by the ARTM?

Your subscription will be reactivated automatically for the month of September.

Do you plan to resume using public transit before September?

You may reactivate your subscription at any time in your online account. Simply follow the 3 steps.

  1. First, create an account if you don’t already have one, then log in to My Account.
  2. Select the "My OPUS+ memberships (French)" tab.
  3. Click on Réactivation OPUS+ (OPUS+ reactivation) to reactivate your subscription.
Log in to My Account

See the terms and conditions

Service status

Summer schedules in effect as of June 22

Trains

This applies to all lines with the exception of the Deux-Montagnes/Bois-Franc rail shuttle.

See the train schedules

Bus

All sectors with the exception of Chambly-Richelieu-Carignan, Haut-Saint-Laurent and Sainte-Julie will switch to a summer schedule.

See the bus schedules

Paratransit

The service will continue to provide all requested transportation as usual.

Visit the paratransit page

Useful resources

Returning to public transit

Man cleaning the inside of an exo train

How exo protects you

See all of the measures exo is taking to protect our customers and employees.

See the measures (French)

Illustration of a woman with a mask on

6 tips to protect yourself

If you need to use public transit, here are some simple ways you can prevent spreading COVID-19 and enjoy a safe commute.

See the tips (French)

exo employee giving masks to a woman and her two daughters

Face covering: how to wear it and why

Face coverings have been distributed since Monday, May 25, 2020, at several exo sites. Learn more about why you should wear a mask and discover tips on how to do so properly.

Read the tips

COVID-19 FAQ

Answers to your questions

Suspension of your OPUS+ subscription

  1. If you have suspended your subscription, you will not need to take any action. Your subscription will be reactivated automatically for the month of September and your payments will resume according to the terms of your OPUS+ or OPUS+ Entreprise contract.

    • The pre-authorized payments for the months of June and July will not be withdrawn.
    • Your next payment will be withdrawn on August 11, 2020, for the September pass.
  2. Suspended subscriptions will be reactivated automatically for the month of September. If you must return to work earlier, you may reactivate your subscription starting in July or August by logging in to your account and clicking on the "Réactivation OPUS+" (OPUS+ reactivation) button in the "My OPUS+ memberships (French)" tab.

    Important: Once you reactivate your subscription, you may not suspend it a second time.

  3. The suspension measure for the OPUS+ subscription was offered by the ARTM before June 11, 2020 only.

  4. You do not need to take any action. A payment will be withdrawn on June 11 for the July pass and on July 11 for the August pass.

  5. The March fare is non-refundable. It is important to remember that we maintained a level of public transit service throughout the network until the end of the month, and that the ARTM's' current reimbursement policy (French) should normally apply in these conditions.

    For the April pass: The payment withdrawn in March for the April pass will be used to pay for the pass of the month after the state of emergency is lifted. The withdrawal scheduled for April (applicable for the May pass) was suspended. However, due to processing times for requests, this payment may still have been withdrawn. If this is the case, do not worry. You will be refunded. This only applies to clients who have suspended their subscription before April 10, 2020.

  6. Users who suspended their subscription must purchase a valid fare on a Solo card or another OPUS card than the one charged with their OPUS+ fares if they wish to use public transit.

  7. No. Your current OPUS card will remain active once the state of emergency is lifted.

  8. Users who suspend or cancel their subscription may not continue to use their pass. If they wish to use public transit, they will have to purchase a valid fare.

Reactivation of your OPUS+ subscription

  1. If you resume using public transit, you may reactivate your subscription.

    • For the month of June, you must reactivate by June 10, inclusively.
    • For the month of July, you must reactivate between June 11 and July 10, inclusively.
    • For the month of August, you must reactivate between July 11 and August 10, inclusively.

    Important: You will not be able to suspend your subscription again if you ask to reactivate it.

  2. If you do not have an account, create one on the exo website, then follow the three steps below.

    1. Log in to My Account on the exo website.
    2. Select the "My OPUS+ memberships (French)" tab.
    3. Click on the "Réactivation OPUS+" (OPUS+ reactivation) button.

    Log in to My Account

  3. The ARTM is responsible for deciding public transit fares. It is the only agency authorized to establish temporary fare measures, as is the case here. Exo is responsible for logistical support and the operational administration of these measures.

Get service updates

  1. For buses

    Each year, our bus lines switch to a summer schedule. This schedule will be similar to the one in effect since March 30, but we’re making some adjustments for several sectors and bus routes to better meet your needs.

    See the upcoming schedules for the North Shore

    See the upcoming schedules for the South Shore

    Important: The Chambly-Richelieu-Carignan, Haut-Saint-Laurent and Sainte-Julie sectors are not affected by these changes.

    For trains

    Since the start of COVID-19, we’ve noticed that train cars are empty on many routes. As a result, we’ve decided to adjust the number of train cars and our schedules according to this limited number of passengers. Your safety is our main priority. If more passengers begin to reuse our trains, we will readjust our service within 24 hours.

    See the upcoming schedules for trains

    • Bus and taxibus service dedicated to cégeps
    • Valet service at Saint-Lambert station

    To learn more, follow the Twitter account for your sector or read our customer notices (French).

  2. To reduce the risk of virus spreading, the ARTM's Vendôme and Parc metropolitan sales outlets have been closed since Friday, April 3. Please use an automatic fare terminal if you wish to purchase TRAIN and TRAM passes.

    Several exo sales outlets are also closed. Please call the sales outlet to verify if it is open before going.

    Find a sales outlet

    Please note that cash payments are no longer accepted at exo sales outlets, metropolitan sales outlets, or aboard exo vehicles (buses, trains, paratransit).

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