Coronavirus and exo services

COVID-19 FAQ

Answers to your questions

Suspension of your OPUS+ subscription

1. I suspended my subscription. Do I have to do anything soon?

   If you have suspended your subscription, you will not need to take any action. Your subscription will be reactivated automatically for the month of September and your payments will resume according to the terms of your OPUS+ or OPUS+ Entreprise contract.

   • The pre-authorized payments for the months of June and July will not be withdrawn.
   • Your next payment will be withdrawn on August 11, 2020, for the September pass.
2. How long will the subscriptions be suspended?

   Suspended subscriptions will be reactivated automatically for the month of September. If you must return to work earlier, you may reactivate your subscription starting in July or August by logging in to your account and clicking on the "Réactivation OPUS+" (OPUS+ reactivation) button in the "My OPUS+ memberships (French)" tab.

   Important: Once you reactivate your subscription, you may not suspend it a second time.

3. How do I suspend my subscription?

   The suspension measure for the OPUS+ subscription was offered by the ARTM before June 11, 2020 only.

4. I don’t want to suspend my subscription.

   You do not need to take any action. A payment will be withdrawn on June 11 for the July pass and on July 11 for the August pass.

5. Why haven’t you refunded the months of March and April?

   The March fare is non-refundable. It is important to remember that we maintained a level of public transit service throughout the network until the end of the month, and that the ARTM's' current reimbursement policy (French) should normally apply in these conditions.

   For the April pass: The payment withdrawn in March for the April pass will be used to pay for the pass of the month after the state of emergency is lifted. The withdrawal scheduled for April (applicable for the May pass) was suspended. However, due to processing times for requests, this payment may still have been withdrawn. If this is the case, do not worry. You will be refunded. This only applies to clients who have suspended their subscription before April 10, 2020.

6. What if I need to use public transit during the suspension period?

   Users who suspended their subscription must purchase a valid fare on a Solo card or another OPUS card than the one charged with their OPUS+ fares if they wish to use public transit.

7. Will I need a new OPUS card after the suspension?

   No. Your current OPUS card will remain active once the state of emergency is lifted.

8. Can I use my pass if I suspend or cancel my subscription?

   Users who suspend or cancel their subscription may not continue to use their pass. If they wish to use public transit, they will have to purchase a valid fare.

Reactivation of your OPUS+ subscription

1. I need to resume using public transit. Can I reactivate my subscription, and if yes, how?

   If you resume using public transit, you may reactivate your subscription.

   • For the month of June, you must reactivate by June 10, inclusively.
   • For the month of July, you must reactivate between June 11 and July 10, inclusively.
   • For the month of August, you must reactivate between July 11 and August 10, inclusively.

   Important: You will not be able to suspend your subscription again if you ask to reactivate it.

2. How do I reactivate my subscription?

   If you do not have an account, create one on the exo website, then follow the three steps below.

   1. Log in to My Account on the exo website.
   2. Select the "My OPUS+ memberships (French)" tab.
   3. Click on the "Réactivation OPUS+" (OPUS+ reactivation) button.

   Log in to My Account

3. Who decides these fare measures?

   The ARTM is responsible for deciding public transit fares. It is the only agency authorized to establish temporary fare measures, as is the case here. Exo is responsible for logistical support and the operational administration of these measures.

Get service updates

1. Why are your train and bus schedules changing on June 22?

   For buses

   Each year, our bus lines switch to a summer schedule. This schedule will be similar to the one in effect since March 30, but we’re making some adjustments for several sectors and bus routes to better meet your needs.

   See the upcoming schedules for the North Shore

   • exo Laurentides
   • exo L'Assomption
   • exo Terrebonne-Mascouche

   See the upcoming schedules for the South Shore

   • exo La Presqu'Île
   • exo Le Richelain
   • exo Roussillon
   • exo Sorel-Varennes
   • exo Sud-Ouest
   • exo Vallée du Richelieu

   Important: The Chambly-Richelieu-Carignan, Haut-Saint-Laurent and Sainte-Julie sectors are not affected by these changes.

   For trains

   Since the start of COVID-19, we’ve noticed that train cars are empty on many routes. As a result, we’ve decided to adjust the number of train cars and our schedules according to this limited number of passengers. Your safety is our main priority. If more passengers begin to reuse our trains, we will readjust our service within 24 hours.

   See the upcoming schedules for trains

2. Have any services been suspended?

   • Bus and taxibus service dedicated to cégeps
   • Valet service at Saint-Lambert station

   To learn more, follow the Twitter account for your sector or read our customer notices (French).

3. How can I purchase transit fares?

   To reduce the risk of virus spreading, the ARTM's Vendôme and Parc metropolitan sales outlets have been closed since Friday, April 3. Please use an automatic fare terminal if you wish to purchase TRAIN and TRAM passes.

   Several exo sales outlets are also closed. Please call the sales outlet to verify if it is open before going.

   Find a sales outlet

   Please note that cash payments are no longer accepted at exo sales outlets, metropolitan sales outlets, or aboard exo vehicles (buses, trains, paratransit).