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Reactivating or suspending an OPUS+ membership

The pandemic has taken a toll on our daily commute! That's why in April 2020, the ARTM offered OPUS+ and OPUS+ entreprise members the possibility of suspending their membership.

Do you want to reactivate your membership to resume using public transit or find out more about the suspension? Find all the answers to your questions on this page.

Reactivate my membership

Have you suspended your OPUS+ or OPUS+ entreprise membership?

The suspension offer* has been extended until the January 2022 fare. Your next payment will be withdrawn on December 11, 2021, unless you decide to reactivate your membership before that time.

To reactivate your membership and resume using public transit, log in to your online account. Do so before the 11th day of the month you wish to use your pass.

For example

If you wish to use public transit in October, you must reactivate your membership between September 11 and October 10, inclusively.

Simply follow the 3 steps.

  1. Create an account if you don’t already have one, or log in, then visit My Account.
  2. Select the My OPUS+ memberships (French) tab.
  3. Click on Réactivation OPUS+ ("OPUS+ reactivation").
Log in to My Account

Attention

We remind you that if you wish to use public transit while your membership is suspended, you agree to not use your OPUS card and to purchase a valid transit fare on a Solo card or an OPUS card other than the one that holds your annual OPUS+ fare.

*This offer from the Autorité régionale de transport métropolitain (ARTM) is for eligible members. Certain conditions apply.

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Suspend my membership

Active memberships may no longer be suspended. If you can't find the answer you're looking for in the frequently asked questions section below, our customer service is here.

Frequently asked questions about memberships

I never suspended my membership. Can I do so now?

No. It is no longer possible to suspend a membership.

⚠ Very important: Users who wish to use public transit occasionally while their membership is suspended must purchase a valid transit fare on a card other than the OPUS card that holds their suspended fare.

Will I lose my free month if my membership is suspended?

No. Your free month will be postponed until you reactivate your membership. The 12th month may no longer be the same, since the monthly timer will also be suspended until you reactivate your membership.

What if I need to use public transit during the suspension period?

You may not use your OPUS card during the period that your membership is suspended. Your membership is not considered valid during the suspension period. You are responsible for purchasing valid transit fares on a different OPUS card or occasional (Solo) card. Hold on to your current OPUS card during the suspension, as you will be able to resume using it when your membership is reactivated.

I suspended my membership and purchased tickets to travel, but I noticed my membership still works. Can I be reimbursed for my tickets?

Your fares will not be reimbursed, but can be transferred to a different card. Please contact exo Customer Service to make an appointment at a metropolitan sales outlet of your choosing. An agent will transfer your fares from your OPUS card to an occasional smart card free of charge.

We reiterate that if you ask to suspend your membership, it will no longer be considered valid during the suspension period and you may not use it. If you continue to use this fare, you will be subject to a fine.

Hold on to the OPUS card on which your membership is encoded, as you may only resume using it when your membership is reactivated. Users who suspended their membership and wish to use public transit must purchase a valid transit fare on a card different from the one that contains their membership.

Will I need a new OPUS card after the suspension?

No. Your current OPUS card will remain active once the state of emergency is lifted.

What happens if I’ve already cancelled my membership? Can I reactivate my membership and recover my privileges?

Yes, you may reactivate your membership. However, cancelling a membership automatically results in losing any acquired privileges. To resubscribe, add a new membership in the “My OPUS+ memberships (French)” section of your online account.

Does the same apply to student/senior memberships?

Yes. As set out in the membership contract, all members are treated the same way.

Who should I contact if I have questions regarding my membership, a refund, or any other element related to a transit fare?

For any questions regarding a membership, refund, or any other element related to a transit fare, please contact the customer service department of the agency that issued the fare you purchased. Transportation agencies are responsible for serving their customers.

Who decides these fare measures?

The ARTM is responsible for deciding public transit fares. It is the only agency authorized to establish temporary fare measures, as is the case here. Exo is responsible for logistical support and the operational administration of these measures.

Planning on resuming using public transit?

To check the status of our services and plan your trips, visit our web page dedicated to COVID-19.

We are happy to see you again! Our wait times to reach our Customer relations Centre are longer than usual. Thank you for your patience.