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Face covering: how to wear one

Monday, September 20 2021

Are you wearing your face covering properly? Face coverings are mandatory aboard exo buses, taxis and trains. Check out the guide to learn more about how to properly wear a face covering.

Illustrations showing how to wear a face covering properly

Wearing a face covering when using our services helps prevent the spread of COVID-19. Let's work together to keep public transport safe.

9 tips for safely using your face covering

  1. Wash your hands BEFORE and AFTER use.
  2. Place the face covering over your nose and mouth with one hand. With your other hand, attach it behind your ears with the elastics or strings.
  3. Adjust your face covering on your nose and below your chin.
  4. Keep the face covering on your face and avoid touching it. If you do touch it, wash your hands.
  5. Change the face covering if it is moist, soiled or damaged.
  6. Don’t put your face covering around your neck or dangle it from your ear.
  7. To remove the face covering, use the elastics or strings only without touching the front of the covering.
  8. Fold the outside portions of the face covering together and place it in a clean bag.
  9. Wash the covering as soon as you return home with the rest of your laundry.

Want to learn more? Check out the Government of Québec’s recommendations for wearing a mask and how to make one.

Good to know

Children under 10 years of age and people with breathing difficulties, a disability or who are unable to remove their face covering without another person’s help should not wear one.

Wearing a face covering:

  • Is meant to protect people around you (even if you have no symptoms). Non-medical face coverings have not been shown to protect the people wearing them.
  • Is not a replacement for other protective measures such as physical distancing, hand washing, and coughing or sneezing into your elbow.

Consult this Public Health Agency of Canada resource to find out more about what not to do with a mask.

Together, let’s travel safely

Your health is our top priority. We have taken steps to protect (in French) our passengers and employees on our buses and trains.

You can also do your part. Help us to prevent the spread of COVID-19 by following these 6 ways to protect yourself on public transit (in French).

We are happy to see you again! Our wait times to reach our Customer relations Centre are longer than usual. Thank you for your patience.