The 12 golden rules for riding public transit
September 16, 2026Cell phones, headphones and rushing to catch a train reduce awareness. Unfortunately, many users engage in unsafe behaviour without even being aware of it. Despite our education efforts and the presence of safety patrols, these dangerous behaviours persist. Please read these basic safety rules and do your part for everyone’s safety!
Always pay attention
Approaching trains are pretty quiet and can come from both directions, and buses can come from many different directions. Be sure to stop, look and listen when approaching a bus loop.
Wait until you board to distract yourself
We strongly suggest you wait until you are on the train or bus to put on headphones or use your phone.
Observe level and pedestrian crossings
Always stop at level crossings and obey all signs.
Cross only at the designated areas
There are signs indicating pedestrian crossings—use them!
Do not walk on the tracks
Entering a railway right-of-way is not only illegal and subject to a fine, but it is also dangerous.
Never run after a bus
There will always be another one—your safety is more important than the time you might save.
Keep a safe distance from the yellow safety line
Cross over it only to board the train once it has come to a complete stop.
Stay out of bus loops
These spaces are reserved for buses and it’s dangerous for pedestrians to enter them. For your safety, stay on pedestrian walkways.
Spread out
For your safety, spread out on the platforms.
Do not cross in front of a bus
Be sure to make eye contact with the driver; otherwise, wait until the bus has pulled away.
Obey the signs
In the railway right-of-way or the area reserved for buses, failure to do so is a violation of the regulations and could be subject to a fine.
Be extra careful in winter
Getting around can be hazardous due to weather conditions (snow, freezing rain, etc.).
You can count on exo inspectors
The safety team travels the network, providing 24/7 monitoring
You wish to find out more about the professionals who ensure your safety?