There are several resources you can use to increase your chances of recovering a lost item.
Where do you think you lost your item?
Before contacting us
Have you...
- Traced your steps?
- Checked the ticket office?
- Searched your pockets?
- Asked someone on staff?
Still can’t find it? It’s time to get in touch.
Leave a brief description of your item along with your contact information (first name, last name and phone number) on our voicemail or via our form (in French only). Please specify where and when you think you lost the item to help us in our search.
Important note: If you’ve lost your cell phone, please provide us with the phone number of someone you trust rather than the number of the lost phone. This will make it easier for us to get in touch with you.
If you lost an item on the exo network
Trains and train stations
Buses and bus terminals
Taxibuses, paratransit and exo on-demand
If you lost an item outside the exo network
Then what?
We do our best to find your item
We can’t guarantee that we’ll find your lost item, nor can we offer monetary compensation for items lost or left behind in our vehicles or on our premises.
If we find your item
We’ll get in touch with you. Please don’t leave multiple messages about the same item.