Frequently asked questions

• Is it possible to pay by card, debit or credit, on all exo buses?

  No, within the framework of this pilot project, this new payment mode is only offered on exo buses equipped with a payment terminal, i.e. lines 100, 101, 102, 103, 105, 107, 22, 24 and 9 in the Laurentides sector.

• Is payment by card also accepted on buses of other transit providers?

  For the time being, this feature is only offered on exo buses equipped with a terminal (lines 100, 101, 102, 103, 105, 107, 22, 24 and 9) and on STL buses.

  For more information, visit the ARTM site (In French), as they are the ones piloting the project.

• Are there any restrictions concerning transfers?

  • If you tap your contactless credit or debit card after more than two hours, a new ride will be charged to your account.
  • The same payment mode (debit or credit) must be used when you transfer from one bus to another. Otherwise, a new ride will be charged to your account.
  • Your card can be tapped up to 5 times to pay for 5 passengers. However, the rides must be taken immediately, it is not possible to pay in advance or to bank them for later.
  • Transfers are only possible between exo bus lines equipped with a terminal (lines 100, 101, 102, 103, 105, 107, 22, 24 and 9) and STL bus lines. You cannot transfer to other bus lines, or to the train or metro.

• Which payment modes are accepted?

  • Contactless mobile payment (phone ou watch): Apple Wallet, Google Pay, Samsung Wallet.
  • Cash payment and OPUS cards are accepted as usual.

• Which credit cards are accepted?

  • Contactless visa and Mastercard chip cards.
  • Contactless prepaid Visa and Mastercard chip cards.
  • Mobile payment on smartphones: Apple Wallet, Google Pay, Samsung Wallet.
  • The American Express credit card is not accepted for purposes of this pilot project.

• Which debit cards are accepted?

  • Contactless debit cards equipped with a microchip (the Interac logo must appear on the card).
  • Contactless visa or Mastercard cards equipped with a microchip.
    • The Interac logo must appear on the card.
    • The word debit must figure on the Visa or Mastercard card (for example: Tangerine Visa Debit Interac or Banque Scotia Visa Debit Interac).
    • The terminal recognizes these cards as debit cards (not as credit cards). Therefore, the fare will be charged to the check account.
  • Foreign debit cards are not accepted for purposes of this pilot project.

• For what reason could my card be refused?

  • The terminal is unable to read the card (defective, expired or without the contactless technology card).
  • The card has been tapped and/or removed too fast (reading error).
  • There are insufficient funds in the bank account. A minimum amount of $18.75 must be available in the account for each ride purchased (this applies to debit cards only).
  • The card is blocked because an incomplete previous transaction.
    • Sufficient funds must be available in the account for the previous transaction to be completed before the user can purchase a new ride.
    • If a purchase cannot be completed, the system will try to complete it within the next few days.
  • The terminal is defective.

• Is it possible to pay by card on taxibuses?

  Credit or debit cards are not accepted on taxibuses. Taxibuses accept only cash payments and OPUS cards containing a monthly fare.