When and where should you come to pick up a lost item?

Before coming to retrieve your item:

• Have you left a voicemail or submitted a request through the form as indicated in the procedure?
• Has an agent followed up with you by email or phone?

If you answered “yes” to both questions, go to the point of sale and service at the time indicated by the agent during the call or in the follow-up email.

Please note that thousands of passengers use our network every day. Some time is required to carry out checks to ensure items are returned to the correct owners.