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exo on demand Belœil et McMasterville

exo on demand Beloeil and McMasterville

What is on-demand transit in Beloeil and McMasterville?

Since May 31, 2021, vehicles without a set route have been criss-crossing the streets of Beloeil and McMasterville. Lines 20M, 27, 82, 83, 84 and 85 have been replaced by on-demand service. And by adding taxi dispatch service Taxelco, on-demand transit also serves the Montée du Pré-Vert (T-81) area.

  • Reserve up to 15 minutes before your departure You can book your trip between 7 days and 15 minutes in advance for on-demand transit and between 7 days and 3 hours in advance for Taxelco trips.
  • Nearby stops Board and disembark close to your addresses of departure and arrival thanks to 200 set stops and 50 virtual stops, visible only on the Link app.
  • Flexible routes On-demand vehicles don’t follow a set route. Your schedule and travel time depend on other users who book a trip in the same direction.
  • Available 7 days a week exo on demand is available Monday to Friday, from 5:15 a.m. to 9:30 p.m., and weekends from 8 a.m. to 6 p.m.

How do I book a trip?

It’s super easy! Reserve your trip in just a few clicks, 7 days a week, on the Link app.

01.
Download the Link app

The Link app is available on the App Store and Google Play. To sign up, simply enter your full name, email and phone number.

02.
Fill in your travel needs

Enter your addresses of departure and arrival, the date and time of your trip, and the number of people travelling. The app will propose a route to your destination. See the tutorial

Travelling as a group?

You can book a trip for one or several people, depending on the available seating in the vehicle.

03.
Have the right fare on hand

The exo on demand service is available to all travellers who hold a valid fare for the Vallée du Richelieu sector.

See our FAQ for a list of accepted fares

04.
Go to the specified stop

The vehicle will arrive at the time confirmed in your reservation. Please present yourself at the stop a few minutes beforehand.

Travel with peace of mind! You can follow your vehicle in real time on the app, and you’ll receive a notification as it approaches.

Have a change of plans?

It’s important that you modify or cancel your reservation, preferably 1 hour in advance, to allow another user to take advantage of the service:

  • On the app, go to the “My Reservations” tab.
  • Or call one of our agents at 1-833-255-6396, Monday to Friday from 6 a.m. to 8:30 p.m., and Saturday, Sunday and holidays from 9 a.m. to 5 p.m.
05.
Identify your vehicle and hop aboard

Identify your ride thanks to the EXO ON DEMAND sign on the vehicle. Once on board, you can see the time of arrival at your destination in real time.

The vehicle will drop you at the stop closest to your destination, within the area served.

Remember to schedule your return trip

exo on demand will drop you near your home!

Other reservation options

Unable to download the Link app? There are two other ways to book a trip.
By phone
1-833-255-6396
  • Monday to Friday, from 6 a.m. to 8:30 p.m.
  • Saturday, Sunday and holidays, from 9 a.m. to 5 p.m.

FAQ – exo on demand in Beloeil and McMasterville

  • Lines 20M, 27, 82, 83, 84 and 85 will be replaced exclusively by on-demand service. Lines 11, 12, 20B, 23, 200, 201 and 300 will remain in regular service and follow their usual schedule.
  • We assessed several lines and zones. Our analysis determined the current ridership and configuration of the lines in both municipalities made them ideal for implementing on-demand service.
  • This service is being offered as a pilot project. Depending on its popularity, it may be maintained and extended to other lines and sectors of the exo network.
  • Exo has partnered with Link, an on-demand transit solution that features an app available on the App Store and Google Play. Download the app to take advantage of exo on demand and reserve your trips.
  • You may transfer to a regular exo line or McMasterville station at any time. Be sure to hold a valid fare when you transfer.
  • Yes, all buses are equipped with bike racks (two per bus: first come, first served). They can be used during the following periods:
    • From April 15 to May 31 until 9 p.m.
    • From June 1 to August 31 until 9:30 p.m.
    • From September 1 to October 31 until 7:30 p.m.
  • A virtual stop is a safe boarding and disembarking area located at an intersection. However, there are no traditional bus stop signs at these locations.
  • To avoid delays for other reservations, the driver cannot wait for you at the bus stop. If you are absent, he will make sure to indicate that you have not used the service. Your absence will be noted in your account. Exo reserves the right to take action in the event of misuse.

    If your plans suddenly change, you may cancel your trip up until the time of your departure. Cancelling in advance is important, as it allows us to give the spot to another customer.

  • No, the app will provide a boarding location based on your departure address, as well as a drop-off location based on your arrival address. New virtual stops have been added to several intersections to better serve you.

    Please note that the proposed stops are, by default, located no more than 5 minutes from your departure address.

    To find more stops, you may expand the search area in your preferences by increasing the maximum walking time on the Link reservation app.

  • Depending on how late your train is, the reservation system will react differently.

    If your train is:

    • Less than 10 minutes late,
      you will not need to change your reservation. Your bus driver will be informed. You may take the bus.
    • Between 10 and 25 minutes late,
      you will receive a notification via the Link app to inform you whether your reservation is maintained or if you need to make a new one.
    • More than 25 minutes late,
      your reservation will be cancelled and you’ll have to make a new one.
  • Yes, but only if the location is on the bus route, without necessitating a detour. You only need to mention it to the driver in advance. He will tell you if he can do so safely.
  • Yes, if there are free seats available on the bus. The driver will write you up directly on his tablet.
  • You may reserve your trips up to 7 days in advance. The app will also allow you to copy your reservations from one week to another.
  • Yes, at all times on the mobile app or the web site, and by phone during business hours (Monday to Friday from 6 a.m. to 8:30 p.m., and Saturday, Sunday and holidays from 9 a.m. to 5 p.m.).
  • You may reserve your trip between 15 minutes and 7 days in advance via the mobile app, the reservation website or by calling exo Customer Service during business hours. You may not reserve two trips fewer than 30 minutes apart.
  • You may modify or cancel your reservation at any time. A minimum of one (1) hour before your scheduled pickup time is preferable to allow us to give your spot to another customer.

    If a customer does not cancel their reservation and is not present at the stop at the scheduled time, a note of “absent” will be made in their account and they will be sent an email or text message.

  • Yes, when making a reservation, you must enter the number of people who will make the trip.
  • Yes, the terms of use for exo buses and free transportation for children also apply to this service. To book a trip, each passenger must have an account in their name and download the Link app for an optimal experience. You may create a reservation for another account using the web reservation portal or calling exo Customer Service.
  • A Vallée du Richelieu sector fare is all you need. Make sure you carry a valid fare when using the service. The following fares are accepted:
    • Cash payment on board: $3.50
    • Membership, Zone C
    • Membership, Zones ABC
    • Membership, Zones ABCD
    • Monthly, Zone C
    • Monthly, Zones ABC
    • Monthly, Zones ABCD
    • Monthly REM, ABC
    • 1 trip, Zones C – ABC – ABCD
    • 2 trips, Zones C – ABC – ABCD
    • 10 trips, Zones C – ABC – ABCD
    • 10-trip train-bus ticket
    • Monthly train-bus pass
    • Monthly pass in the 200 and 300 circuits
  • A fare for the Vallée du Richelieu sector will suffice, just like for the lines that were operated before.
Need help?
Contact exo Customer Service at 1-833-255-6396.
  • Monday to Friday, from 6 a.m. to 8:30 p.m.
  • Saturday, Sunday and holidays, from 9 a.m. to 5 p.m.
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