You can transfer to a regular exo line at the Georges-Gagné or Montcalm-Candiac terminus. Make sure you have a valid ticket for your transfer. Please note that there is no train service at Candiac, Delson, Sainte-Catherine, or Saint-Constant stations on weekends and public holidays.

A virtual stop is a safe boarding and disembarking area located at an intersection, however there is no traditional bus stop sign at this location.

The driver cannot wait for you at a stop. If you are not there, they will indicate that you have not used the service. Your absence will be noted in your account. Exo reserves the right to take action in the event of misuse.

To avoid being late for other reservations, we suggest arriving 5 minutes in advance.

No. The app will provide a boarding location based on your departure address, as well as a drop-off location based on your arrival address. You can choose from several fixed and virtual stops in the app.

Please note that the proposed stops are, by default, located no more than a 5-minute walk from your departure address.

Yes, you can transport bulky items, as long as you can carry them yourself and they do not obstruct the movement of other passengers.

On-demand transportation will be available from 5:30 a.m. to 2:45 a.m. on holidays.

Here is the list of public holidays:

Holidays	Dates
New Year’s Day	January 1
Day after New Year’s Day	January 2
Good Friday	Friday before Easter Sunday
National Patriots’ Day	Monday preceding May 25
Quebec National Day	June 24
Canada Day	July 1
Labour Day	First Monday of September
Thanksgiving	Second Monday of October
Christmas Day	December 25
Boxing Day	December 26

You may reserve your trips up to 7 days in advance. The app will ask you to confirm the route per day.

Yes, the reservation may be modified up to 10 minutes before pickup time via the mobile app, website or by phone during our Customer Service department’s business hours (Monday to Friday, from 6 a.m. to 8:30 p.m., and Saturday, Sunday and holidays from 9 a.m. to 5 p.m.).

You may also use our chat service, available every weekday from noon to 4:30 p.m.

The reservation may be modified or cancelled 10 minutes before the pickup time. A minimum of one (1) hour before your scheduled pickup time is preferable to allow us to give your spot to another customer.

If you do not cancel your reservation and are not present at the stop at the scheduled time, a note of “absent” will be added to your account and you’ll be sent an email.

Currently, there is no limit on the number of reservations per user. However, there are restrictions on consecutive trips to prevent abuse.

Yes, the terms for exo buses also apply to this service. To book a trip, each passenger must have an account in their name and download the exo on-demand app for an optimal experience. You may make reservations for another account using the web reservation portal on the website, by calling exo Customer Service, or via our chat service.

Yes. Since on-demand transportation complements the regular network, regular or local bus routes may be offered instead if they match the customer’s trip. Customers are encouraged to use fixed routes when available.

If no vehicles are available, try booking a little later. A space may open up if another customer cancels. In any case, we recommend booking as early as possible. Reservations can be made up to seven days in advance.

The exo on-demand service is free, as is the public transit offered by the municipalities of Candiac, Delson, Saint-Constant, and Sainte-Catherine.

No proof is required to use these services. However, if you transfer to another line outside the service area (such as regional lines 650 and 651), you must present a valid ticket on those lines.