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exo on demand Terrebonne

exo on demand Terrebonne

What is on-demand transit in Terrebonne?

On July 19, 2022, the new exo à la demande transit service was launched in Terrebonne to complement the regular bus network. Each on-demand transit vehicle can accommodate up to 3 people. Give it a try!

  • Real-time reservations Book your trip when and where you need it! The average wait time is between 8 and 15 minutes.
  • Nearby stops Board and disembark at the targeted intersections closest to your addresses of departure and arrival. The intersections are just a 5-minute walk away and feature virtual stops shown in the exo à la demande app!
  • More direct and flexible routes The vehicles don’t follow a set route. Your schedule and travel time depend on other users who book a trip in the same direction.
  • Available Monday to Friday exo à la demande is available weekdays from 5 a.m. to 9 p.m.

How do I book a trip?

It’s super easy! Reserve your trip in real time on the exo à la demande app in just a few clicks.

01.
Download the exo à la demande app

The exo à la demande app is available on the App Store and Google Play. To sign up, simply enter your full name, email and phone number.

02.
Enter your addresses of departure and arrival

The app will propose virtual stops at the closest targeted intersections.

Travelling as a group?

You can book a trip for one or several people, depending on the available seating in the vehicle.

03.
Have the right fare on hand

The exo on demand service is available to all users who hold a valid monthly pass for the Terrebonne-Mascouche sector (Zone C). You can also pay cash aboard the vehicle (exact change required).

See our FAQ for a list of accepted fares.

04.
Go to the specified intersection

The vehicle will arrive at the time confirmed in your reservation. Please present yourself at the stop a few minutes beforehand.

Travel with peace of mind! You can follow your vehicle in real time on the app, and you’ll receive a notification as it approaches.

Have a change of plans?

It’s important that you modify or cancel your reservation to allow another user to take advantage of the service. You may cancel your trip at any time, up until the scheduled time of departure:

  • On the app
  • Or call one of our agents at 1-833-255-6396, Monday to Friday from 6 a.m. to 8:30 p.m., and Saturday, Sunday and holidays from 9 a.m. to 5 p.m."
05.
Identify your vehicle and hop aboard

Identify your ride thanks to the name of the driver and the vehicle’s colour and model. EXO À LA DEMANDE stickers are also on the vehicle. Once on board, you can see the time of arrival at your destination in real time.

The driver will drop you at the intersection closest to your destination, within the area served.

Another reservation option

Unable to download the exo à la demande app? Book your trip in real time by phone!
1-833-255-6396
  • Monday to Friday, from 6 a.m. to 8:30 p.m."

FAQ – exo on demand in Terrebonne

  • The on-demand transit service is mostly concentrated in Old Terrebonne. The zone extends from south of Autoroute 25 up to the Rivière des Mille Îles, including the industrial area located between the railway line and highway, and also includes the residential area west of the railway line. In addition to this area, the service is also available at the Terrebonne bus terminal and in the Cinémas Guzzo area.
  • The on-demand transit service is a one-year pilot project added to the current bus network service. This new on-demand car service complements the current transit service to facilitate travel for users in the area. The service will operate Monday to Friday, from 5 a.m. to 9 p.m.
  • This service is being offered as a one-year pilot project. Depending on its popularity, it may be maintained and/or extended to other sectors of the exo network. That’s currently the case in Beloeil and McMasterville, where a similar service was established a year ago, and which has been renewed for a second year.
  • Exo has partnered with Via Mobility, an on-demand transit solution that features an app available on the App Store and Google Play. Once you download the app, you may take advantage of exo à la demande and reserve your trips:
    • Download the exo à la demande app on the App Store (iOS) or Google Play (android)
    • Select your departure and arrival addresses
    • Reserve your trip
    • Go to the intersection specified on the app
    • Follow the car’s progress in real time on the app
  • Exo à la demande has another reservation option. You may call Customer service at 1-833-255-6396 during business hours to book your trips Monday to Friday, from 6 a.m. to 8:30 p.m. Please note that Customer Service is available from 9 a.m. to 5 p.m. on holidays. Exo à la demande has another reservation option. You may call exo Customer Service at 1-833-255-6396 during business hours to book your trips Monday to Friday, from 6 a.m. to 8:30 p.m. Please note that Customer Service is available from 9 a.m. to 5 p.m. on holidays.
  • This new on-demand service will be available Monday to Friday to complement our regular bus service. Reserving your trip in real time offers better flexibility with more direct routes and improved coverage of the area.
    • Reserve in real time with the exo à la demande app
    • Local service, more direct routes
    • More flexible trips with less waiting
    • Better area coverage with intersection service, meaning at the intersection closest to your home or destination
    • Average walking time to the intersection is under 5 minutes
    • Average wait time is between 8 and 15 minutes (in general, wait time is under 30 minutes)
  • A transit fare for the Terrebonne-Mascouche sector will suffice (Zone C). Ensure you have a valid fare when using the service.
  • You may transfer to a regular exo line or the Terrebonne bus terminal. Be sure to hold a valid fare for your transfer.
  • In the mobile app, you may follow the car’s progress in real time. You will receive a notification when it’s arriving.
  • No, the service is provided with cars and they aren’t equipped with bike racks.
  • No, exo à la demande is a public transit service. The vehicle may stop on route to pick up other customers travelling in the same direction as you. No more than three (3) passengers will travel aboard the vehicle.
  • Testing the service with smaller vehicles allows us to compare it with the pilot projects already underway in Beloeil and McMasterville (which feature minibuses and midibuses)

  • The vehicles are designed to accommodate three (3) people on board.
  • The app will provide a boarding location at the intersection closest to your point of departure and point of arrival.
  • No. Exo is making efforts to remove or reduce obstacles to using our public transit services for all passengers, while also providing high-quality paratransit services. The exo on demand pilot project has been developed in the same spirit. If the exo on demand service becomes permanent, exo will assess this aspect of the service. Currently, the mobile app related to this service complies with the WCAG 2.1 digital accessibility standards.

    Paratransit in the sector is available here.

  • Yes. You must make a reservation for two people and show the driver the Attendant Card.
  • This service is provided as part of a pilot project, and exo will closely monitor the service and modify it as necessary in the event of increased ridership if the pilot project is renewed or permanently established in the area.
  • Exo à la demande platform.
  • Yes. If no vehicles are available, you will have to wait and try to reserve again a bit later. If the proposed timing doesn’t suit you, regular exo bus lines will still be available during the regular service hours in effect.
  • Trips must be booked in real time.
  • It is important that you ensure you ride in the right vehicle. Identify your ride thanks to the name of the driver and the vehicle’s colour and model. EXO À LA DEMANDE stickers are also on the vehicle.
  • The app will select and identify the intersection closest to your points of departure and arrival. The app will show you the shortest route to get there.

    If you reserve by phone, the agent will indicate which intersection to go to and the distance to get there.

  • You may book your trip when you need to travel, i.e. in real time, via the mobile app or by calling exo Customer Service during business hours.
  • You may cancel your trip on the mobile app or by phone (Monday to Friday, 6 a.m. to 8:30 p.m.; Saturday, Sunday and holidays, 9 a.m. to 5 p.m.).

    If a customer does not cancel their reservation and is not present at the stop at the scheduled time, a note of “absent” will be made in their account and they will be sent an email or text message.

    Please note that it is important to cancel your trip to allow other customers to use the service and prevent the car from making an unnecessary trip. Exo reserves the right to take action in the event of misuse.

  • In order to avoid being late for other reservations, the driver will wait for a maximum of two (2) minutes at your stop. If you are not there, they will indicate that you have not used the service.
  • Yes. Simply register the number of people who will be travelling with you when you book. Please note that up to three (3) people may travel in the same vehicle, but we cannot guarantee that every person in your reservation will travel in the same vehicle.
  • Yes, the terms of use for exo buses and free transportation for children also apply to this service. To book a trip, each passenger must have an account in their name and download the exo à la demande app for an optimal experience. You may create a reservation for another account by calling exo Customer Service.
  • They are available in French via these links:
  • A transit fare for the Terrebonne-Mascouche sector will suffice (Zone C). Ensure you have a valid fare when using the service.
Need help?
Contact exo Customer Service at 1-833-255-6396.
  • Monday to Friday, from 6 a.m. to 8:30 p.m.
  • Saturday, Sunday and holidays, from 9 a.m. to 5 p.m.
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