Learn more about exo’s inspectors
September 13, 2026You have probably crossed paths with exo inspectors already. But do you know what their role is? And what are your responsibilities as a user when one of them approaches you?
Generally speaking, the inspectors’ job is to make sure that regulations are followed at all times in order to ensure the safety of users, employees, equipment and operations. On a more practical level, they play a major part in exo’s efforts to prevent fraud and make sure that all users pay their just share. Finally, they are trained to respond in emergency situations and help users, whenever needed.
What is the inspector’s role?
The inspectors patrol trains, buses and other vehicles as well as exo installations and parking lots. Their role :
See to it that safety norms are respected as well as rules of courtesy (e.g., no smoking in forbidden zones, no disturbing or dangerous behaviour);
Check transit fares (on trains, buses or other vehicles and inside any control area);
Enforce the regulations concerning conduct affecting the integrity of buildings and/or material (theft, vandalism).
Are you interested in becoming an inspector?
Discover our job opening.
What powers do they have?
Having successfully completed a special training developed and provided by exo in partnership with the École nationale de police du Québec, they are authorized by virtue of the Act respecting the RTM1 and the Act respecting the ARTM2 to enforce certain provisions of these laws and corresponding regulations. Here are these laws:
Les inspecteurs appliquent également le règlement municipal suivant:
As persons responsible to enforce these laws, inspectors are authorized, by the Code of Penal Procedure (C.P.P.) to take various measures when they intervene (art. 87, C.P.P.), including :
Issuing a statement of offense;
Asking a person their name and address of the individual (art. 72, C.P.P.);
When the situation requires it, they can also ask for an I.D. to confirm a person’s identity (art. 72 par. 2, C.P.P.);
Arrest them if the person refuses to identify himself/herself (art. 74 C.P.P.); a peace officer will then proceed with their further identification (art. 87(3o) C.P.P.).
Good to know
The equipment used by our inspectors does not allow them to validate your fare. Therefore, you must validate your fare BEFORE entering a control area. In other words, before accessing the boarding platform, as specified by regulation. For more information, see here (in french)
An emergency? They can help
Thanks to their first-aid training, exo inspectors are able to respond in emergency situations.
- If someone feels unwell, they take care of them until the paramedics arrive.
- In the event of an accident, they check for injuries, assist responders (policemen, firefighters, paramedics) and oversee the transfer of passengers to another train or bus.
- They assist and support vulnerable individuals (seniors, children and individuals with functional limitations).
How do I know they are really exo inspectors?
All inspectors carry a certificate stating their designation. You can ask to see it at any time!
Making your life easier
Exo inspectors assist, support and help public transit users in many ways. For example, they can help them determine the right fare for their trip.
They also provide essential assistance in the event of a service disruption :
- by monitoring the area and communicating with the Operations and Monitoring Centre (OMC), which evaluates how long the train will be stopped and determines whether alternative transportation is needed;
- by ensuring liaison with the Operations and Monitoring Centre (OMC) and informing passengers.
Would you like to know more about their work? Just ask them, they’ll be happy to tell you.
To make the work of our inspectors easier and enjoy your trip fully, you should:
- Be in possession of a valid and duly validated fare at all times when you are on a train or bus, and in the control area of train stations;
- Abide by applicable safety and conduct regulations to be observed by persons throughout the network;
- Exercise caution at all times and obey signs;
- Always collaborate with inspectors: they are there for you!
Please note that offences related to transit fares are punishable by fines between $150 and $500 (excluding costs and contributions).
Do you know the main rules of courtesy to comply with in public transit? Here they are!
They also watch over you
1 Act respecting the Réseau de transport métropolitain, R.L.R.Q., c. R-25.01.
2 Act respecting the Autorité régionale de transport métropolitain, R.L.R.Q., c. A.33.3.
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