Accessibility on the Mascouche line

Ten train stations on this line are accessible to people with reduced mobility : Mascouche, Terrebonne, Repentigny, Pointe-aux-Trembles, Rivière-des-Prairies, Anjou, Saint-Léonard-Montréal-Nord, Saint-Michel-Montréal-Nord, Ahuntsic and Central Station.

Below are a few tips and guidelines to help make travelling easier.

Passengers with reduced mobility on the Mascouche line now hold the keys to accessibility

You can also download the PDF flyer to print (French):

Les clés de l’accessibilité pour les passagers à mobilité réduite de la ligne Mascouche
(909 Ko)

Plan your trips

Sign up to receive service status alerts concerning the boarding platforms for people with reduced mobility and the elevators. (FRENCH ONLY)

Accessibility varies from one location to another. When planning a trip, verify that accessibility at your departure and arrival stations suits your needs. To do so, check for the presence of the icon on the web page of your station or contact Customer Service at 514 287-TRAM (8726).

Autonomy

You must be self-sufficient in all steps of your travel, i.e. purchasing and validating your transit pass or ticket, getting to the platform, using the elevator, and boarding and detraining. Given that no staff is present at the station, consider asking someone to accompany you, if required.

Transit passes and fares

To determine which transit pass or ticket you require and where to buy it, consult our section How do I buy my fares?

Your fare must be validated on the platform, before boarding the train. Keep it within reach; you may be asked to provide it in the event of a ticket inspection.

If you are accompanied, you must hold a valid transit pass or ticket for this person.

For more information, visit our Fares section or contact one of the following organizations:

If you use a mobility aid

Boarding position

When on the platform, pay attention to signage and make your way to the identified boarding area. Wait behind the yellow line until the train has come to a complete stop.

Boarding ramp

An inspector or a member of the train crew will be on board the designated train car for boarding and disembarking.

On board

Make your way to the area reserved for persons with reduced mobility, lift the flip-up seat, if needed, and remember to apply the brakes on your mobility aid.
Make sure you do not block the centre aisle.
Our inspectors and members of the train crew are available to answer your questions.

Mobilized Mobility Aid (MMA)

Train cars are accessible by the majority of Motorized Mobility Aid users. However, wheelchairs (including three- or four-wheeled scooters) wider than 29 inches and/or weighing over 600 lb (the combined weight of the passenger and the MMA) are not accepted on board.

Remember to check whether your MMA complies with these requirements before travelling.

Stay informed about service status

Several tools are available to keep you informed about train service status before and during your trip. Check them out today!