Questions?

• How do I subscribe to OPUS+ entreprise?

  Subscribing to OPUS+ entreprise is quick and easy!

  1. Make sure that your employer participates in the OPUS+ entreprise program and have their ID code on hand.
  2. Subscribe online via My Account or by mailing us your completed and signed subscription form (PDF in French).
  3. Following approval by your employer and after the first payment, you’ll be mailed an OPUS card loaded with your fare.

• Can I subscribe at any time?

  Yes, you can subscribe to OPUS+ entreprise at any time.

  Your request must be made no later than the 9^th day of the month and be approved by your employer no later than the 10^th day for your subscription to begin the following month.

  For example:

  • If your employer approves your request on October 10, your subscription will begin November 1.
  • If they approve your request on October 11, your subscription will begin on December 1.

• Which discount am I entitled to?

  As an OPUS+ subscriber, you enjoy a minimum discount of 8.33% off the monthly ordinary rate fare.

  Your employer may also offer an additional discount!

• What payment methods are accepted for my subscription?

  You may choose from the following two payment methods:

  • Charge to a credit card (Visa or Mastercard).
  • Direct debit from a bank account. Download the pre-authorized debit form (PDF in French).

  Payments will automatically be debited or charged on the 11^th day of every month for the following month’s fare.

• Do I have to renew my subscription every year?

  No, your subscription will automatically renew every month until you or your employer decide to end it.

• I lost my OPUS card. What do I do?

  In the event your OPUS card is lost, stolen or damaged, visit a metropolitan ticket office with a valid ID.

  You will obtain a new OPUS card loaded with your subscription.

  You will only be charged the applicable fee for a new card.

• Can I modify my subscription at any time?

  Yes, you may modify your OPUS+ entreprise subscription at any time, free of charge. Your request must be made no later than the 10^th day of the month preceding your desired cancellation. For example:

  • If you wish to cancel your subscription on October 31, you must make your request by October 10.
  • If you make your request on October 11, your subscription will end on November 30.

  Your new title must be on the list of titles offered for OPUS+ entreprise (PDF in French).

• Can I cancel my subscription at any time?

  Yes, you may cancel your OPUS+ entreprise subscription at any time, free of charge. Your request must be made no later than the 10^th day of the month preceding your desired cancellation. For example:

  • If you wish to cancel your subscription on October 31, you must make your request by October 10.
  • If you make your request on October 11, your subscription will end on November 30.

  To benefit from the 8.33% monthly discount offered by the ARTM, you must be a subscriber for at least 11 consecutive months. If you cancel your subscription before the end of the 11 months, you will have to refund the discount offered for the past months.

  However, you could cancel your subscription before the end of the 11 months without having to reimburse the discount from which you benefited for the past months, if this cancellation is made for one of the reasons provided for in the terms and conditions of OPUS+ entreprise program (PDF in French).

• How do I modify or cancel my subscription?

  To modify or cancel an OPUS+ entreprise subscription, contact us:

  • By telephone, by calling exo customer service at 1-833 allo-exo (255-6396).
  • By sending us a message using our online form.