Lost and found

Have you lost an item on the train or bus? The procedure for retrieval varies depending on the mode of transport used and the area. Learn about both procedures.

Lost items at a station or on the train

Here are the three steps to recover a lost item.

Contact one of the two exo ticket offices by phone

If you have lost an item on the Mont-Saint-Hilaire or Mascouche train lines, call the dedicated line at Gare Centrale station at 514 875-1069 .

If the item was lost on the Saint-Jérôme, Vaudreuil-Hudson, or Candiac lines, call the Vendôme station voicemail at 514 527-0780 .

Leave a brief description of your item along with your contact information (first name, last name, and phone number) in the voicemail

Also, indicate the train line where you believe you misplaced the item and the date when you lost it to facilitate the search. If the lost item is found, an agent will contact you.

Visit the ticket office specified by the agent

When can I retrieve a lost item?

For security reasons, lost items can only be retrieved one day per week, on Fridays.

It's essential to remember that thousands of passengers travel on our network every day. This time window is necessary to conduct verifications and ensure that the right items are returned to the rightful owners.

What should I bring with me?

You must bring a photo ID to identify yourself.

All unclaimed items will be donated to a non-profit organization or, as the case may be, recycled while ensuring the protection of customer identities.

Contact information for metropolitan ticket offices

MONT-SAINT-HILAIRE
AND MASCOUCHE LINES

Gare Centrale station
Ticket Office
895, rue De La Gauchetière Ouest
(corner of Mansfield street)
Montréal

Tél. : 514 875-1069

SAINT-JÉRÔME,
VAUDREUIL-HUDSON AND CANDIAC LINES

Vendôme station
Ticket Office
5130, boul. de Maisonneuve Ouest
Montréal (Québec) H4A 3S9

Tél. : 514 527-0780

Lost items at an exo terminal or bus

Exo Buses

If you have left personal belongings on a bus, please contact our customer service.

Metro and Bus from the Société de transport de Montréal (STM)

Between the time an item is found and transported to the STM Customer Service Center, there is a 48-hour delay.

Procedure details

By phone:

STM-INFO – option 6 + option 2
514 786-4636 + 6 + 2

Réseau de transport de Longueuil (RTL) Buses

RTL Customer Service retrieves hundreds of lost items every week.

For more information, visit the RTL website.

Société de transport de Laval (STL) Buses

Please contact the Montmorency terminal ticket office at 450 629-7226, leave a message with your contact information, and a brief description of the lost item.
535, rue Lucien-Paiement, Laval
For more information, visit the STL website.