FAQ - Information tools

Can't find your question listed below? Don't hesitate to contact our Customer Service at 1 833 allo exo (255-6396) or fill out the contact form.

How can I be notified of service status?
What is My Account?

It's your personalized account on our website. By registering, you will benefit from several advantages to make getting around easier. Enter your favourite modes of transport and your regular destinations and you will obtain customized service status on your home page, routes, notifications and information on service status or the latest news on projects in progress. It's so practical! To find out more and to register, click here.
What is ALLO-TRAM?
With ALLO-TRAM you can find the next planned departure on the schedule of a train station or an exo, RTL and STL bus stop.

To use ALLO-TRAM:You can access it by phone 24 hours a day.
1. Locate the station or bus stop code
  
  For a train station, these codes are available in the Information tab of each station web page.
  
  For a bus stop, these codes are available on the bus stop sign.
2. Call 1 833 allo exo (255-6396)
3. And dial the code appearing on the station or bus stop.
Important: The information on ALLO-TRAM does not consider the service status, including delays and cancellations of departure.

To have the schedule in real time, discover our different information tools such as:
- On our Service status web page
- The Chrono mobile application
How can I be informed of the next train departure?
Where can I pick up a train schedule?
How to authorize exo’s trip planning tool to access your location?