Service is gradually returning across Line 11 Vaudreuil/Hudson. Bus alternatives remain available. Please check the service status (available in French).
Paratransit
Exo offers door-to-door transportation, upon reservation, to disabled persons or those with reduced mobility who reside on Montreal’s North and South Shores.
Our goal: to provide efficient, safe and enjoyable service!
Three easy steps to take advantage of exo paratransit
01.
You must first apply: the eligibility criteria are established by the Government of Québec. Read them here.
To learn more about this service and how it works, consult customer guide.
02.
If you’re eligible, you’ll receive:
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A letter detailing your eligibility requirements
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A card with an identification number.
03.
You may then make a reservation: a vehicle will pick you up at your departure point and take you to your destination, and vice-versa.
For more information about making reservations, consult our pamphlet.
How do I apply?
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Download and complete the application form (English version available upon request).
Need to travel with a child who’s not your own? This form must be completed by a parent or legal guardian: Authorization of parental responsibility granted to a third party.
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Send your request to one of the following addresses, based on your sector.
By mail
Exo – Paratransit Service – North Shore
83 Turgeon St., 2nd Floor
Sainte-Thérèse, Québec J7E 3H7Exo – Paratransit Service – South Shore
255 Laurier Blvd.
McMasterville, Québec J3G 0B7By email
admission-ta@exo.quebec
What types of trips are available?
Your type of trip will determine your method of reservation. Here are the differences between the two types of trips.
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Regular trip: a recurring trip, at fixed times and locations. Call us at 1-877-433-4004 to book your transportation.
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Occasional trip: a non-recurring trip on a specific day. Use our online booking tool to avoid telephone wait times.
Before booking online
Your eligibility type determines whether you can use the online booking tool.
This is stated in your acceptance letter.
- General eligibility: you may book online without restrictions.
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Temporary eligibility: you may book online during your eligibility period (6 or 18 months).
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Partial or seasonal eligibility: you may not book online. To book a trip, call us at 1-877-433-4004 or write to transport.adapte@exo.quebec.
How to make a reservation
Need help getting started?
Watch our video tutorials:
Useful information
🢒 Your name and identification number
🢒 The date and type of transportation
🢒 The exact addresses of departure and destination
🢒 The time you wish to arrive at and return from your destination
You must also specify:
🢒 If you will be accompanied
🢒 If you have a guide or service dog
🢒 If you have a mobility aid
🢒 Your method of payment
From Sunday to Thursday
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First boarding: 6:30 a.m.
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Last boarding: 11:00 p.m.
On Fridays, Saturdays, and public holidays
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First boarding: 6:30 a.m.
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Last boarding: midnight
To make a reservation for your trip, do so at the latest by 5 PM the day before your trip.
Exception: if you wish to reserve a trip where both the origin and destination are located outside exo's territory, make your reservation at least 5 days in advance.
The day before your trip, ou will receive an automated call, an email or a text message reminding you of your trip.
5 to 10 minutes before your transportation arrives, you will receive a call or text message to notify you.
You wish to change your reservation?
If you would like to cancel your reservation, use our online booking tool or contact us.
You must do so no later than 60 minutes before your trip.
If you would like to modify your reservation, contact us.
You must do so the day before, no later than 5 p.m.
You may contact us to modify your scheduled return time in one of the following special cases:
a medical appointment
a court appearance
an election day
a wheelchair repair.
Within the exo territory:
🢒 Fournissez-nous rapidement votre nouvelle adresse.
Inform us of your new address as soon as possible. We will reschedule the trips you have already planned.
Outside the exo territory:
Upon request, we will send your file to the appropriate paratransit service.
What are the rates?
Fares and rates
To see which municipalities are served and the current rates, consult the fee schedules.
Online payment
Online payment is only available in the Laurentides sector.
Online
Avoid telephone wait times by reserving your occasional trips with our online booking tool.
It is available via your customer account, which must be linked to your paratransit account. Log in to your account to book your trips.
Sign in or create an account
A user guide is available to assist you.
With this booking tool you can, among other things:
You can also book a trip by
completing the online form, calling us, or writing us.