Paratransit

Paratransit service banner

Exo offers door-to-door transportation service, upon reservation, to disabled persons and those with reduced mobility who reside on Montréal’s North and South Shores.

Our goal is to provide efficient, safe and enjoyable service!

A new platform is coming!

You will soon be able to reserve your occasional transportation and confirm your scheduled departure in real time thanks to a new web platform.

Exo paratransit bus

Already an exo paratransit customer?

Fill out our online form to reserve transportation if you reside in one of the following sectors served by exo:

🢒 Laurentides
🢒 Terrebonne-Mascouche
🢒 L’Assomption
🢒 Marguerite-D’Youville
🢒 Vallée du Richelieu
🢒 Sector formerly served by TARSO

Fill out the form

Make a reservation in an area not served by exo

In certain sectors on the South Shore, paratransit service is provided by non-profit organizations (NPOs). Click on your sector for information or to make a reservation:

How does it work?

To take advantage of paratransit service, you must first apply: the eligibility criteria are established by the Government of Québec. Read them here.
If you are eligible, you will be sent a card with an identification number.
You may then make a reservation and an exo vehicle will pick you up at your residence to take you to your destination, and vice-versa.

To see the list of cities served, find out fare information or make an online payment (Laurentides sector only), click on the name of your sector:

How do I apply?

Download and fill out the application form.

In certain cases, you may also be asked to complete the following forms:
- 🢒 Autonomy certificate
- 🢒 Parental authorization granted to a third party
Send your application to the following address:

Exo – Paratransit Service – North Shore
83 Turgeon St., 2^nd Floor
Sainte-Thérèse, Québec J7E 3H7

or

Exo – Paratransit Service – South Shore
255 Laurier Blvd.
McMasterville, Québec J3G 0B7

How do I make a reservation?

You can make a reservation:

By filling out our online form.
By calling us.
By writing us.

Information to provide

When making a reservation, you must provide:

🢒 Your name and identification number
🢒 la date et le type de déplacement
🢒 les adresses exactes de départ et d’arrivée
🢒 les heures d’arrivée à destination et de retour souhaitées.

You must also specify:

🢒 If you will be accompanied
🢒 If you have a guide or service dog
🢒 If you have a mobility aid
🢒 Your method of payment

Schedule

Transportation is available:

🢒 Sunday to Thursday, from 6:30 a.m. to 11 p.m.
🢒 Friday, Saturday and statutory holidays, from 6:30 a.m. to midnight

An agent is available by telephone at all times during your trip.

Local transportation

Transportation from Tuesday to Saturday: reserve no later than 4 p.m. the day before your trip.

Transportation on Sunday and Monday: reserve no later than Friday at 4 p.m.

Metropolitan transportation

🢒 To reserve, add an additional day compared to local transportation.
🢒 Example: To travel on Sunday, reserve no later than Thursday at 4 p.m.
🢒 Exception: To travel on Tuesday, reserve no later than Friday at 4 p.m.

Do you have questions regarding the types of transportation (local or metropolitan)? Call us!

Telephone reminders

Reminder the day before

The day before your trip, you will receive an automated call, an email or a text message reminding you of your trip the next day.

Imminent arrival call (vehicle is about to arrive)

You will receive a call or text message to notify you 5 to 10 minutes before your transportation arrives.

Didn’t answer the reminders? That’s no problem: your transportation will still pick you up!

How do I change my reservation?

Modification or cancellation

If you would like to cancel your reservation, contact us.

🢒 Cancellations must be made no later than 60 minutes before your trip.

If you would like to modify your reservation, contact us.

🢒 Modifications must be made no later than 7 p.m. the day beforeyour trip.

If you are absent for the scheduled pickup without advising us, you may be charged a penalty.

Changing your return time

You may contact us to modify your scheduled return time (for earlier or later) in one of these special cases:

🢒 A medical appointment
🢒 A court appearance
🢒 An election day
🢒 A wheelchair repair

Always expect some waiting time for a vehicle to become available.

Moving?

Within the exo territory :

🢒 Be sure to inform us of your new address as soon as possible. We will reschedule the trips you already have planned.

Outside the exo territory:

🢒 Upon request, we will send your file to the appropriate paratransit service.

Contact exo

South Shore of Montréal

Our office is located at 255 Laurier Blvd., McMasterville, Québec J3G 0B7.

To call us:

🢒 Vallée du Richelieu sector:
450 446-2727
🢒 Marguerite-D’Youville sector:
450 583-5697 | 514 484-0499
🢒 Sector formerly served by TARSO:
450 444-2555

To write us:

transportadapte.couronnesud@exo.quebec

North Shore of Montréal

Our office is located at 83 Turgeon St., 2^nd Floor, Sainte-Thérèse, Québec J7E 3H7.

To call us:

🢒 Laurentides sector:
1 877 433-4004
🢒 Terrebonne-Mascouche sector:
450 964-1098
🢒 L’Assomption sector:
450 470-8726

To write us:

transportadapte.couronnenord@exo.quebec

Our hours

You may contact us:

🢒 Sunday to Thursday, from 6:30 a.m. to midnight

🢒 Friday, Saturday and statutory holidays, from 6:30 a.m. to 1 a.m.

For more information about making reservations, read our pamphlet.

See the pamphlet (in French)

For more information about eligibility criteria and current regulations, read our guide. Want an audio version? Contact us.

See the guide (in French)

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