Paratransit
Exo offers door-to-door transportation, upon reservation, to disabled persons or those with reduced mobility who reside on Montreal’s North and South Shores.
Our goal: to provide efficient, safe and enjoyable service!
Three easy steps to take advantage of exo paratransit
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Step 1
First of all, you must apply: the eligibility criteria are determined by the Government of Québec. Read them here.
To learn more about the eligibility terms and standards in effect, see our customer guide.
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Step 2
If you are eligible, you will be sent a card with an identification number.
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Step 3
You may then make a reservation: an exo vehicle will pick you up at your residence and take you to your destination, and vice-versa.
For everything you need to know about reservations, see our pamphlet.
Do you have any questions?
Our hours:
We are available every day from 6:30 a.m. to midnight.
Our contact information:
- By phone: 1-877-433-4004
- By email: transport.adapte@exo.quebec
How do I apply?
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Download and fill out the application form.
Need to travel with a child and you’re not their parent? The following form must be completed by the child’s parent or legal guardian: Guardianship Authorization Form.
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Depending on your sector, send your application to one of the following addresses:
By mail:
Exo – Paratransit – North Shore
83 Turgeon St., 2nd Floor
Sainte-Thérèse, Québec J7E 3H7Exo – Paratransit – South Shore
255 Laurier Blvd.,
McMasterville, Québec J3G 0B7By email:
admission-ta@exo.quebec
How do I make a reservation?
If your mobility assistance conditions have changed, write us.
Useful information
🢒 Your name and identification number
🢒 The date and type of transportation
🢒 The exact addresses of departure and destination
🢒 The time you wish to arrive at and return from your destination
You must also specify:
🢒 If you will be accompanied
🢒 If you have a guide or service dog
🢒 If you have a mobility aid
🢒 Your method of payment
🢒 Sunday to Thursday, from 6:30 a.m. to 11 p.m.
🢒 Friday, Saturday and holidays, from 6:30 a.m. to midnight.
An agent is available by phone, lors de vos déplacements.
To make a reservation for your trip, do so at the latest by 4 PM the day before your trip.
Exception: if you wish to reserve a trip where both the origin and destination are located outside exo's territory, make your reservation at least 5 days in advance.
Questions? Call us!
The day before your trip, ou will receive an automated call, an email or a text message reminding you of your trip.
5 to 10 minutes before your transportation arrives, you will receive a call or text message to notify you.
You didn’t answer your reminders? No problem, your transportation will still pick you up!
You wish to change your reservation?
If you would like to cancel your reservation, use our online booking tool or contact us.
You must do so no later than 60 minutes before your trip.
If you would like to modify your reservation, contact us.
You must do so the day before, no later than 7 p.m.
Warning: If you miss the scheduled pickup without advising us, you may be charged a penalty.
You may contact us to modify your scheduled return time in one of the following special cases:
a medical appointment
a court appearance
an election day
a wheelchair repair.
Please note: Always expect some waiting time before the next vehicle becomes available.
Within the exo territory:
🢒 Fournissez-nous rapidement votre nouvelle adresse.
Inform us of your new address as soon as possible. We will reschedule the trips you have already planned.
Outside the exo territory:
Upon request, we will send your file to the appropriate paratransit service.
What are the fares?
Titles and Fares
To see which cities are served and the current rates, consult the fee schedules.
Online payments
Online payment (in French) is only offered in the Laurentides sector.
Online
Avoid telephone wait times by reserving your occasional trips with our online booking tool.
It allows you to:
Log in to your customer account with the email address you used to register with exo.
Log in
Want to book online but don’t have a customer account? Write us.
A user guide is available to assist you.
You can also book your trip by
completing the online form, calling us, or in writing.