You may transfer to a regular exo line at the Sainte-Théràse terminal or Sainte-Théràse station. Be sure to hold a valid fare for your transfer.

A virtual stop is a safe boarding and disembarking area located at an intersection, however there is no traditional bus stop sign at this location.

The driver cannot wait for you at a stop. If you are not there, they will indicate that you have not used the service. Your absence will be noted in your account. Exo reserves the right to take action in the event of misuse.

To avoid being late for other reservations, we suggest arriving 5 minutes in advance.

No. The app will provide a boarding location based on your departure address, as well as a drop-off location based on your arrival address. You can choose from several fixed and virtual stops in the app.

Please note that the proposed stops are, by default, located no more than a 5-minute walk from your departure address.

Yes, you can transport bulky items, as long as you can carry them yourself and they do not obstruct the movement of other passengers.

On-demand transportation will be available from 7:20 a.m. to midnight on holidays.

For the 2024-2025 holiday season, in addition to weekends, on-demand transportation will be available on December 25 and 26, 2024, as well as January 1 and 2, 2025. As a result, lines 51 and 52 will not operate on these days.

You may reserve your trips up to 7 days in advance. The app will ask you to confirm the route per day.

Yes, the reservation may be modified up to 10 minutes before pickup time via the mobile app, website or by phone during our Customer Service department’s business hours (Monday to Friday, from 6 a.m. to 8:30 p.m., and Saturday, Sunday and holidays from 9 a.m. to 5 p.m.).

You may also use our chat service, available every weekday from noon to 4:30 p.m.

The reservation may be modified or cancelled 10 minutes before the pickup time. A minimum of one (1) hour before your scheduled pickup time is preferable to allow us to give your spot to another customer.

If you do not cancel your reservation and are not present at the stop at the scheduled time, a note of “absent” will be added to your account and you’ll be sent an email.

You may reserve two trips at least 30 minutes apart.

Yes, the terms for exo buses also apply to this service. To book a trip, each passenger must have an account in their name and download the exo on-demand app for an optimal experience. You may make reservations for another account using the web reservation portal on the website, by calling exo Customer Service, or via our chat service.

Bus lines will continue to operate on weekends in your area.

Depending on the desired trip, you may be asked to use these bus lines as their stops are closer to your departure and arrival destinations than those offered by exo on-demand.

The fares and rates are equivalent to regular bus service for the Laurentides sector (Zone C).

Children aged 11 years and under accompanied by an adult ride for free.

For more information about applicable fares, see the ARTM fee schedule.