Questions?

• How do I subscribe to OPUS & Cie?

  Subscribing to OPUS & Cie is quick and easy!

  1. Make sure that your employer participates in the OPUS & Cie program and have their ID code on hand.
  2. Subscribe online via My Account or by mailing us your completed and signed subscription form (PDF in French)
  3. Following approval by your employer and after the first payment, you’ll be mailed an OPUS card loaded with your fare.

• Can I subscribe at any time?

  Yes, you can subscribe to OPUS & Cie at any time.

  Your request must be made no later than the 9th day of the month and be approved by your employer no later than the 10th day for your subscription to begin the following month.

  For example:

  • If your employer approves your request on October 10, your subscription will begin November 1.
  • If they approve your request on October 11, your subscription will begin on December 1.

• Which discount am I entitled to?

  As an OPUS & Cie subscriber, you enjoy a minimum discount of 8.33% off the monthly All Modes A fare at the regular rate:

  • Your employer agrees to contribute at least 4.16% of the cost for your monthly pass. There is no limit to their contribution.
  • The ARTM will contribute the same percentage as your employer, to a maximum of 10%.

• What payment methods are accepted for my subscription?

  You may choose from the following two payment methods:

  • Charge to a credit card (Visa or Mastercard).
  • Direct debit from a bank account. Download the pre-authorized debit form (PDF in French).

  Payments will automatically be debited or charged on the 11th day of every month for the following month’s fare.

• Do I have to renew my subscription every year?

  No, your subscription will automatically renew every month until you or your employer decide to end it.

• I lost my OPUS card. What do I do?

  In the event your OPUS card is lost, stolen or damaged, visit a metropolitan ticket office or STM service outlet with a valid ID.

  You will obtain a new OPUS card loaded with your subscription.

  You will only be charged the applicable fee for a new card.

• Can I cancel my subscription at any time?

  Yes, you may cancel your OPUS & Cie subscription at any time, free of charge. Your request must be made no later than the 10th day of the month preceding your desired cancellation. For example:

  • If you wish to cancel your subscription on October 31, you must make your request by October 10.
  • If you make your request on October 11, your subscription will end on November 30.

• How do I cancel my subscription?

  There are two ways to cancel your subscription:

  • Online via My Account.
  • By calling exo Customer Service at 1-833-255-6396.