Questions?

• How do I subscribe to OPUS+?

  Subscribing to OPUS à l’année is quick and easy! Subscribe online via My Account or by mailing us your completed and signed subscription form (PDF in French).

  Ordinary fare rate

  Following the first payment, you’ll be mailed an OPUS card loaded with your transit fare title.

  Reduced fares

  Following your first direct debit, you will receive an activation coupon by email. To activate your subscription, go to a metropolitan ticket office or an exo sales and service outlet before the 1st day of the month in which it begins, with this activation coupon and your supporting documents.

• Can I subscribe at any time?

  Yes, you may subscribe to OPUS+ at any time.

  You must subscribe no later than the 10th day of the month for your subscription to begin on the 1st day of the following month.

  For example:

  • If you subscribe on October 10, your subscription will begin on November 1.
  • If you subscribe on October 11, your subscription will begin on December 1.

• What payment methods are accepted for my subscription?

  You may choose from the following two payment methods:

  • Charge to a credit card (Visa or Mastercard).
  • Direct debit from a bank account. Download the pre-authorized debit form (PDF in French).

  Payments will automatically be debited or charged on the 11th day of every month for the following month’s transit fare.

• Do I have to renew my subscription every year?

  Ordinary and reduced fares (6-11 years old and 65 years old+)

  No, your subscription automatically renews every month until you decide to end it.

  Reduced rates (12-17 years old, Student 18 years old+)

  Yes, you must renew your student privilege by November 1 of each year or every two years for a student between the ages of 12 and 14.

• I lost my OPUS card. What do I do?

  In the event your OPUS card is lost, stolen or damaged, visit a metropolitan ticket office with a valid ID.

  You will obtain a new OPUS card loaded with your subscription.

  You will only be charged the applicable fee for a new card.

• My situation has changed. Can I change my ticket?

  Yes, you can change your fare at any time, taking into account the following:

  • Your request must be made no later than the 10th day of the month preceding the month affected by the change.
  • Your new title must be on the list of titles offered for OPUS+ (PDF).

  Ordinary fare rate

  Following the first payment, you’ll be mailed an OPUS card loaded with your transit fare title. This OPUS card is valid for 4 years.

  Reduced fare rates

  Around the 11th day of the month preceding the change, you will receive an activation coupon by email. To obtain your new photo OPUS card loaded with your new fare, go to a metropolitan ticket office with this coupon. The fare on your old OPUS card with photo will be valid until the last day of the month preceding the change.

• Can I cancel my subscription at any time?

  Yes, you can subscribe to OPUS+ at any time.

  Your request must be made no later than the 9th day of the month and be approved by your employer no later than the 10th day for your subscription to begin the following month. For example:

  • If your employer approves your request on October 10, your subscription will begin November 1.
  • If they approve your request on October 11, your subscription will begin on December 1.

  To qualify for the 12th month free, you must be subscribed to the program for at least 11 consecutive months. If you cancel your subscription before the end of the 11 months, you will not be able to benefit from the free month

• How do I cancel my subscription?

  There are two ways to cancel your subscription:

  • Online via My Account.
  • By calling exo Customer Service at 1-833-255-6396.