exo on-demand
Mont-Saint-Hilaire – Otterburn Park
Your new local bus network
On August 19, 2024, exo will be making changes to several local bus lines. Discover the changes:
These bus lines will continue to travel to Mont-Saint-Hilaire and McMasterville stations.
You must present a valid transit fare to board all our vehicles.
What is on-demand transit in Mont-Saint-Hilaire – Otterburn Park?
How do I book a trip?
It’s super easy! Reserve your trip in just a few clicks, 24/7 and on holidays, via the exo on-demand app.
The exo on-demand transport app is available on the App Store and Google Play. To sign up, simply enter your personal information, including your full name, email address and phone number.
Indicate your addresses of departure and arrival, the desired date and time of your trip, and the number of people travelling. The app will propose a route to your destination.
The exo on-demand service is available to all users holding a monthly subscription or a valid pass for the Terrebonne-Mascouche sector (zone C) available on an OPUS card or an occasional chip card (L'Occasionnelle). You can also pay in cash on board the vehicle (exact change required). Consult our FAQ to see the list of accepted passes.
See our FAQ for a list of accepted fares.
The vehicle will arrive at the time confirmed in your reservation. Please present yourself at the stop 5 minutes beforehand.
Travel with peace of mind! You can follow your vehicle in real time on the app, and you’ll receive a notification as it approaches.
You may cancel your trip up to 10 minutes before the scheduled departure time. Cancelling in advance is important as it allows us to give the spot to another customer.
- On the app, go to the “My Reservations” tab.
- Call one of our agents at 1-833-255-6396, Monday to Friday, from 6 a.m. to 8:30 p.m., and Saturday, Sunday and holidays from 9 a.m. to 5 p.m.
- Or contact us by chat on weekdays, from noon to 4:30 p.m.
Identify your ride thanks to the EXO ON-DEMAND sign. Once on board, you can see the time of arrival at your destination in real time.
The driver will drop you at the stop closest to your destination, within the area served.
Exo on-demand will drop you near your home!
Other reservation options
FAQ – exo on-demand in Mont-Saint-Hilaire and Otterburn Park
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You may transfer to a regular exo line or McMasterville and Mont-Saint-Hilaire stations. Be sure to hold a valid fare for your transfer.
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A virtual stop is a safe boarding and disembarking area located at an intersection, however there is no traditional bus stop sign at this location.
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The driver cannot wait for you at a stop. If you are not there, they will indicate that you have not used the service. Your absence will be noted in your account. Exo reserves the right to take action in the event of misuse.
To avoid being late for other reservations, we suggest arriving 5 minutes in advance. -
No. The app will provide a boarding location based on your departure address, as well as a drop-off location based on your arrival address. You can choose from several fixed and virtual stops in the app.
Please note that the proposed stops are, by default, located no more than a 5-minute walk from your departure address.
To find more stops, you may expand the search area in your preferences by increasing the maximum walking time on the reservation app. -
The reservation system will react based on how late your train is.
If your train is:
- Under 10 minutes late
Your bus driver will be advised, and you may take your bus without having to change your reservation. - Between 10 and 25 minutes late
You will receive a notification via the Link app to inform you whether your reservation is maintained or if you need to make a new one. - More than 25 minutes late
Your reservation will be cancelled, and you’ll have to make a new one.
- Under 10 minutes late
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Holidays Dates Service Labour Day 8 a.m. to 6:45 p.m. Thanksgiving 8 a.m. to 6:45 p.m. Two days before Christmas 5:30 a.m. to 8:30 p.m. Christmas Eve 5:30 a.m. to 8:30 p.m. Christmas Day 8 a.m. to 6:45 p.m. Boxing Day 8 a.m. to 6:45 p.m. Holiday period From Friday December 27 to Monday December 30, 2024
5:30 a.m. to 8:30 p.m. New Year’s Eve 5:30 a.m. to 8:30 p.m. New Year’s Day 8 a.m. to 6:45 p.m. The day after New Year’s Day 8 a.m. to 6:45 p.m. Holiday period 5:30 a.m. to 8:30 p.m.
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You may reserve your trips up to 7 days in advance. The app will ask you to confirm the route per day.
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Yes, the reservation may be modified up to 10 minutes before pickup time via the mobile app, website or by phone during our Customer Service department’s business hours (Monday to Friday, from 6 a.m. to 8:30 p.m., and Saturday, Sunday and holidays from 9 a.m. to 5 p.m.).
You may also use our chat service, available every weekday from noon to 4:30 p.m. -
The reservation may be modified or cancelled 10 minutes before the pickup time. A minimum of one (1) hour before your scheduled pickup time is preferable to allow us to give your spot to another customer.
If you do not cancel your reservation and are not present at the stop at the scheduled time, a note of “absent” will be added to your account and you’ll be sent an email. -
You may reserve two trips at least 30 minutes apart.
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Yes! Simply register the number of people who will be travelling when you book.
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Yes, the terms for exo buses also apply to this service. To book a trip, each passenger must have an account in their name and download the exo on-demand app for an optimal experience. You may make reservations for another account using the web reservation portal on the website, by calling exo Customer Service, or via our chat service.
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The fares and rates are equivalent to regular bus service for the Vallée du Richelieu sector (Zone C).
Children aged 11 years and under accompanied by an adult ride for free.
For more information about applicable fares, see the ARTM fee schedule.
- Monday to Friday, from 6 a.m. to 8:30 p.m.
- Saturday, Sunday and holidays, from 9 a.m. to 5 p.m.
This project is financed through the Programme d’aide aux nouvelles mobilités (NOMO) as part of the Plan pour une économie verte 2030.
