FAQ

• Why does the station have to be closed?

  The present state of deterioration of the platforms hinders the quality of service greatly and necessitates increasingly frequent maintenance work to keep them operational.

• What type of work will you be doing?

  • Rebuild the station’s four platforms, which are at the end of their useful life;
  • Bring all systems and infrastructures up to standards;
  • Install a canopy to protect users from bad weather conditions;
  • Add emergency exits for increased security;
  • Install tactile paths on the platforms;
  • Update signage inside and outside the station;
  • Extend line six to improve traffic flow and circulation at the site.

• Could this work have been done without closing the station?

  Several scenarios were analyzed. Exo chose the one that doesn’t entail night shifts and shortens the total time needed, which is preferable for both users and the people living nearby.

• How will this benefit users?

  Upgrading the infrastructures will ensure the long-term durability of the station, while improving customer experience and meeting accessibility and safety needs at the site.

• How long will the station stay closed?

  • Line 11 Vaudreuil/Hudson – As of April 1, 2024, the station will be closed for a six-month period. When platforms 1 and 2 are completed, the Vaudreuil/Hudson line will regain access to the station.
  • Lines 12 Saint-Jérôme and 14 Candiac – In their case, the station will be closed for a twelve-month period, starting April 1, 2024. Both lines will regain access to the station in the spring of 2025.

• Why can’t lines 12 Saint-Jérôme and 14 Candiac regain access to the station at the same time as line 11 Vaudreuil/Hudson?

  After six months, only two of the four platforms will be completed, a situation which allows to accommodate only one train line. We gave line 11 Vaudreuil/Hudson priority on account of its greater customer traffic at this station.

• Where will the trains stop if they can’t go to Lucien-L’Allier station and what are the options to go downtown ?

  Line 12 Saint-Jérome

  • Trains of the Saint-Jérôme line will stop at Parc station, where users can transfer to the metro (blue line) or take the STM 80 bus line or the 480 Express bus line, which connects Parc station to downtown Montreal via Parc Ave.
  • A majority of the trains presently serving Montréal-Ouest station, except departures 180 and 187, will continue to do so in order to ensure uninterrupted access to this sector for students and workers. See the schedule that will be in effect as of April 1, 2024. Please note that no transfer to the metro is possible at this station.
  • From the Montréal-Ouest station, the following options are available to reach Vendôme metro station:
    • Take the Candiac or Vaudreuil/Hudson lines to Vendôme station
    • Take the STM 105 Sherbrooke line eastbound
  • Although this option is not recommended on account of the heavy traffic on the East branch of the orange line, users can also transfer to the metro (orange line) at De la Concorde station.

  Lines 14 Candiac and 11 Vaudreuil/Hudson

  • Trains of the Candiac and Vaudreuil/Hudson lines will be stopping at Vendôme station, where users can transfer to Vendôme metro station (orange line).

• Why can’t the Saint-Jérôme line go to Vendôme station?

  The number of platforms available at Vendôme station does not allow the presence of a third line in addition to the Vaudreuil/Hudson and Candiac lines.

  Users of the Saint-Jérôme line can transfer to the metro at both De la Concorde (orange line) and Parc (blue line) stations.

• Will there be shuttle buses at Parc, Vendôme and Montréal-Ouest stations?

  No, users are invited to use the existing STM bus and metro services. We encourage you to consult Chrono or other trip planning apps to find the best alternative to your usual route. Please note that no transfer to the metro is possible at Montréal-Ouest station.

• Will it take more time to get to my destination?

  For users of lines 14 Candiac and 11 Vaudreuil/Hudson (transferring at Vendôme metro station)

  The train ride from Vendôme to Lucien-L’Allier takes 8 minutes. We estimate that transferring to the metro at Vendôme will add 2 to 4 minutes, the time it takes to walk from the train station to the subway platform. The metro ride from Vendôme to Lucien-L'Allier takes approximately 6 minutes.

  For users of line 12 Saint-Jérôme (transferring at Parc or De la Concorde metro stations)

  • The train ride from Parc to Lucien-L’Allier takes about 30 minutes. We estimate that transferring to the metro at Parc (blue line) will add 2 to 4 minutes, the time it takes to walk from the train station to the subway platform. The metro ride from Parc to Lucien-L'Allier takes 25 to 30 minutes.
  • The train ride from De la Concorde to Lucien-L’Allier takes 45 minutes. We estimate that transferring to the metro at De la Concorde (orange line) will add 2 to 4 minutes, the time it takes to walk from the train station to the subway platform. The metro ride from De la Concorde to Lucien-L'Allier takes approximately 30 minutes.

• Will it be possible to access the metro with our train fares?

  To alleviate the impact of the temporary closing of Lucien-L’Allier station, a temporary mitigation fare measure has been introduced by the ARTM for train users coming to or leaving this station.

  To alleviate the impact of the temporary closing of Lucien-L’Allier station, a temporary mitigation fare measure has been introduced by the ARTM for train users coming to or leaving this station.

  For users with monthly TRAIN (3, 4 or 5) fares:

  The temporary mitigation fare measure allows holders of monthly TRAIN 3, TRAIN 4 and TRAIN 5 fares to purchase monthly TRAIN3LUL, TRAIN4LUL or TRAIN5LUL fares to take the train and then transfer to STM services in order to get to downtown Montreal. These new monthly fares will be available for the months of April, May and June 2024 at the same rate as the TRAIN fares. April fares will be on sale as of March 20, 2024.

  These fares will be sold, from April to June inclusively, at the following locations:

  • All automatic fare vending machines of lines 11 – Vaudreuil/Hudson, 12 – Saint-Jérôme and 14 – Candiac stations;
  • The following metropolitan ticket counters:
  • Lucien-L’Allier station (closed as of April 1);
  • Vendôme station;
  • Parc station.
  • The following exo sales and services counters:
  • Vaudreuil station;
  • Sainte-Thérèse station;
  • Saint-Jérôme intermodal station;
  • Châteauguay Terminus;
  • Jean Coutu pharmacy, located at 50, Taschereau Blvd., in La Prairie;
  • Sainte-Catherine Library, located at 5365, Saint-Laurent Blvd., in Sainte-Catherine.

  Please note that, starting in July 2024, customers wishing to use both the train and STM services to get to downtown Montreal will have to purchase a monthly All Modes AB or All Modes ABC fare, at the applicable rate.

  For holders of 6-trip TRAIN fares:

  As of April 1, 2024, train users who travel on a more occasional basis will need to purchase All Modes AB or All Modes ABC fares to be able to use STM services to get to downtown Montreal.

  They can trade in the remaining trips of a 6-trip TRAIN 4 or 6-trip TRAIN 5 fare for a new 10-trip All Modes AB or 10-trip All Modes ABC fare, by paying the rate difference between the two, in accordance with the Policy regarding fare exchanges and refunds of the ARTM.

• Will the ticket counter remain open even if the station is closed?

  No, it will be closed, but the automatic vending machines already in place at Lucien-L’Allier station will remain accessible. Users can also purchase their fares at the Vendôme, Parc and Centrale stations.

• Who is in charge of the construction work?

  Tisseur is the contractor who got the contract for rebuilding the platforms at Lucien-L’Allier station following a bid solicitation that ended on last September 6.

• Is there any chance that the work extends beyond the established timetable?

  There is always a chance, but we are confident that the project will stay within schedule.

• Will the canopy be heated?

  No, it will not be heated, but it will protect users from bad weather conditions (rain, snow). It will also offer protection against the sun. In case of bitter cold, users can always keep warm inside the station, while they are waiting for their train.

• Will there be benches on the new platforms?

  Installing urban furniture (benches, garbage cans) is not recommended in locations such a train station, in order to provide an open, obstacle-free area for users. However, perch-type seats will allow users to rest temporarily.

• Will the station be accessible to people with reduced mobility?

  Yes, the new facilities will make it easier for persons with reduced mobility to access the station.

• Will there be any night work?

  No. Unless an exceptional emergency should arise, work will take place during daytime, Monday to Friday, in accordance with municipal regulations.

• Will the project have any environmental impact?

  • All necessary measures will be taken to avoid any inconvenience related to noise or dust.
  • A certain number of trees, some already dead or diseased, will have to be felled to allow for the two emergency exits.
  • For the exit on Argyle, four poplars (two of which are diseased) will have to be felled, and four cedars will be relocated nearby.
  • Over the entire project, approximately 60 trees and 2,000 shrubs will be planted.