FAQ

• What does this project imply exactly?

  The project consists in a complete reconstruction of the north platform (track 3), mostly used by the 12 Saint-Jérôme train line. This part of the project will be completed in 2025.
  
  It also provides for replacing the existing premises on the west side of the station. This part of the work is scheduled for 2026-2027.

• What will be gained from this project?

  The project aims at enhancing user experience by offering a modern, friendly and easily accessible environment.
  
  The objective is also to harmonize all the platforms by completing the work done on the south platform in 2015.
  
  More precisely, it makes the following improvements:

  • Complete the implementation of exo’s corporate identity at the site;

  • Improve user accessibility and safety by adding tactile warning tiles;

  • Install a disability-access ramp which will allow people with reduced mobility or functional limitations to use the Saint-Jérôme train line;

  • Bring the platform’s draining system up to standards;

  • Improve functioning and operation of the north platform and its accesses.

• How long will this renovation work last?

  Reconstruction of the north platform (track 3) will be completed in 2 phases:

  1. Rebuilding the eastern part of the platform: March 31 to July 31*, 2025

  2. Rebuilding the western part of the platform: August 1* to December 31, 2025

  * The changeover date between the two phases could vary substantially.

• How will this impact train users?

  During phase 1 (March 31 to July 31):

  • Service will be maintained at all times. However, platform changes will occur at various moments during the day.

  • Track closure schedule:

    • Track 2 closed from 9:30 a.m. to 3 p.m.

    • Track 3 closed from 8:30 a.m. to 4:30 p.m.

  • Detail of changes for each of the 3 train lines:

    • 12 Saint-Jérôme

      • Train 180 (a.m.) to Montreal + trains 179 and 183 (p.m.) to STJ

    • 11 Vaudreuil/Hudson

      • Trains 13 and 15 (a.m.) to Vaudreuil

    • 14 Candiac (Vendôme + Montréal-Ouest)

      • Trains 77 and 79 (a.m.) to Candiac

  During phase 2 (August to December)

  • Both accesses to track 3 coming from the west tunnel (metro side) will be closed. Users will have to access track 3 by using the east tunnel (station and ticket office side). Signs will be posted to guide users during these changes.

  • Track changes are also to be expected in off-peak periods. More details to come.

• Will this bring schedule changes?

  For the time being, no such changes are expected. However, should significant delays occur, this would have an impact on schedules. Users will be informed of any schedule change.

• If part of the platform is closed, does this mean that some train cars will not be accessible for boarding and/or disembarking?

  During phase 1 (March to July), all train cars will be easily accessible for boarding or disembarking.
  
  During phase 2 (August to December), some cars will not be accessible for boarding and disembarking at Vendôme station. When this is the case, signs will be posted at all stations on the Saint-Jérôme line to indicate clearly which ones are concerned.

• Will my ride take longer than usual?

  Normally no, provided that you use the correct route inside Vendôme station to reach platform 3. Signage with plans indicating the detours will be posted at all accesses to both the station and the metro (inside and outside) as well as coming from the MUHC. It will be important to follow these indications carefully to get to platform 3 as directly as possible.

• Will the station be accessible to people with reduced mobility?

  Yes, the east tunnel access, which is accessible and offers elevators, will be open at all times.

• Will there be fare mitigation measures to compensate for the inconveniences caused to users?

  No, because service will be maintained at all times.

• What impact will this situation have on area residents?

  The lot located at the angle of De Maisonneuve and Decarie boulevards will be used by the contractor. This location, which was used as a parking spot by some users, will not be accessible while the work is underway.
  
  Everything will be done to minimize any impact the project could have on the neighborhood. However, trucks will be circulating (about 10 per day), and some noise, vibrations and dust are to be expected.
  
  Detail of the work in phase 1 (March 31 to July 31):

  • Demolition of the eastern part of the north platform

  • Disposal of debris

  • Pouring of concrete

  • Reconstruction of the platform

  • Installing pipes behind the central platform

  • Installing tactile tiles, signage and urban furniture

• What does the schedule of the renovation work look like?

  Work will start on March 31, 2025.
  
  Preparatory steps such as installing fences and some material could begin as of March 10.
  
  Work hours will be from 7 a.m. to 5 p.m., Monday to Friday. However, teams could be on site as early as 6:30.

• Will mitigation measures be put in place?

  Noise, dust and vibration sensors will be installed at various locations near the site. The contractor must comply with the limits imposed by law and the applicable city regulations.

• Will the nearby residents be notified?

  Yes, notices will be distributed door to door to all residents of the CDN-NDG district and the city of Westmount to inform them of the possible impact of the renovation work.

• Who is in charge of the project?

  MGB Associates was granted the contract following a public bid consultation.

• Is there a chance the work takes longer than scheduled?

  There is always a risk, but unless exceptional circumstances arise, the schedule covering March to December 2025 should be respected.