RTM in action

RTM in action - An action plan to improve reliability and punctuality

The Réseau de transport métropolitain (RTM) has prepared an action plan to achieve lasting improvements in the reliability and punctuality of its commuter train service.

 

Infrastructure

Improving the switch systems and railway bridges, adding two storage tracks at the Lachine Maintenance Centre and building a new maintenance centre for the Mascouche line are necessary to ensure service reliability.

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Rolling stock

For the Deux-Montagnes line, the MR-90 cars will be upgraded. For the other five lines, ten diesel locomotives and 20 two-level 2000-series cars will be purchased to ensure more efficient service. This additional rolling stock will make it easier to maintain the fleet by having a reserve of cars.

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Operations and maintenance

The RTM is working closely with Bombardier Transportation, its operations and maintenance supplier, in an effort to boost service efficiency and intervention speed during service disruptions. This includes increased monitoring, additional resources and training programs.

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Winter plan

Our network must be reliable year-round and in different weather conditions. Increasing the personnel dedicated to switches and signalling in winter and adding mechanical snow brooms will directly impact network reliability.

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Service guarantee program

The action plan also includes implementing a service guarantee program starting this year. It will be based on best practices already used by other public transport operators in North America.

 

Compensation

This compensation for our train network customers is part of our action plan to improve the reliability and the punctuality of our train service and concretizes our commitment.

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The RTM is working closely with the Autorité régionale de transport métropolitain and the Government of Quebec to confirm the funding required to implement this plan.

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