Safety: exo inspectors look out for you

Exo inspectors and agents are tasked with ensuring the safety of our passengers, employees, equipment and operations at all times. They are trained to intervene in emergency situations and help users when necessary. Learn more about these professionals who look out for you.

An inspector’s 3 roles

Ensure civic-mindedness and respect of the rules

Inspectors patrol exo vehicles, buildings and parking lots to:

• Ensure passenger safety and courtesy (prevention of dangerous or harmful behaviours, compliance with non-smoking areas)
• Prevent crime (bicycle or car theft, mischief, vandalism)
• Check transit fares and issue statements of offense in case of violation

Intervene in emergency situations

All inspectors undergo first-aid training and are therefore equipped to intervene in medical emergencies.

• If someone is experiencing discomfort, inspectors take care of them until the paramedics arrive.
• In the event of an accident, they act as first responders. They check for injuries and, as needed, assist emergency services workers (police, firefighters, paramedics) on the ground, as well as oversee the transfer of passengers to another train or bus.
• They assist and support vulnerable individuals (lost children, runaway teens).

Facilitate your commute in case of a disruption of service

Inspectors support you and facilitate your commute in case of a disruption in service:

• By inspecting the area and contacting the Operations and Monitoring Centre (OMC), which evaluates how long the train will be stopped and determines whether alternative transportation is needed
• By liaising between the OMC and passengers to transmit information

If you’d like to know more about what our inspectors do, feel free to stop and ask one of them!

Learn more about inspectors’ daily activities (in French)

They look out for you

1. Exo agents
   • Serve customers by providing information and assistance
   • Monitor and ensure the safety of transit users at exo sites
   • Ensure the safety of transit users on trains on the exo5 Mascouche and exo6 Deux-Montagnes lines
   • Provide first aid to exo users when necessary
   • Raise exo users’ awareness of the standards of behaviour (in French) to comply with at exo sites.
   • Assist exo operations in the event of an emergency
2. The OMC: exo’s eyes and ears

   The  Operations and Monitoring Centre (OMC) (in French) monitors the exo network 24 hours a day. As soon as any event susceptible of disturbing the smooth operation of the network is detected, the OMC coordinates the actions of on-site responders in real time.

   The OMC also works with partners (police, ambulance operators, fire services and carriers).

How to pay or contest a fine

1. Paying a fine
   • You have thirty (30) days to either pay or contest a fine
   • Payments can be made within this timeframe at any financial institution
   • You may also pay fines online at www.amendes.qc.ca, by mail (Bureau des infractions et des amendes, 1200 Route de l’Église, Sainte-Foy, Québec, J1V 4X1), by phone (1-877-263-6337), or at a Bureau des infractions et des amendes (see list at www.amendes.qc.ca).
   • If the payment is not made within the prescribed timeframe, it will be subject to a surcharge according to how late it is
2. Contesting a fine
   • Check the “non coupable” (not guilty) box on the statement of offense
   • Write a letter explaining the situation in question
   • Send them both to the address indicated on the back of the statement of offense within the prescribed timeframe
   • A representative from the Ministry of Justice will decide to either cancel the statement of offense or call you to court (in either case, you will be advised of the decision my mail)
   • If the guilty judgment is upheld, you will have thirty (30) days to pay the fees related to the offense.

Standards of behaviour