Learn more about exo’s inspectors

You have probably crossed paths with exo inspectors already. But do you know what their role is? And what are your responsibilities as a user when one of them approaches you?

Generally speaking, the inspectors’ job is to make sure that regulations are followed at all times in order to ensure the safety of users, employees, equipment and operations. On a more practical level, they play a major part in exo’s efforts to prevent fraud and make sure that all users pay their just share. Finally, they are trained to respond in emergency situations and help users, whenever needed.

What is the inspector’s role?

The inspectors patrol trains, buses and other vehicles as well as exo installations and parking lots. Their role :

• See to it that safety norms are respected as well as rules of courtesy (e.g., no smoking in forbidden zones, no disturbing or dangerous behaviour);

• Check transit fares (on trains, buses or other vehicles and inside any control area);

• Enforce the regulations concerning conduct affecting the integrity of buildings and/or material (theft, vandalism).

What powers do they have?

Having successfully completed a special training developed and provided by exo in partnership with the École nationale de police du Québec, they are authorized by virtue of the Act respecting the RTM¹ and the Act respecting the ARTM² to enforce certain provisions of these laws and corresponding regulations. Here are these laws:

1. Règlement sur les conditions au regard de la possession et de l’utilisation des titres de transport pour les services de transport collectif de la région métropolitaine (in french)

2. By-law regarding the standards of safety and conduct to be observed by persons in the rolling stock and immovables operated by or for the Réseau de transport metropolitan

   Exo inspectors also enforce the following municipal by-law :

3. Règlement numéro 1236 relatif au stationnement sur les immeubles exploités par le Réseau de transport métropolitain (in french)

As persons responsible to enforce these laws, inspectors are authorized, by the Code of Penal Procedure (C.P.P.) to take various measures when they intervene (art. 87, C.P.P.), including :

• issuing a statement of offense
• Asking a person their name and address of the individual (art. 72, C.P.P.);
• when the situation requires it, they can also ask for an I.D. to confirm a person’s identity (art. 72 par. 2, C.P.P.);
• arrest them if the person refuses to identify himself/herself (art. 74 C.P.P.); a peace officer will then proceed with their further identification (art. 87(3^o) C.P.P.).

An emergency? They can help

Thanks to their first-aid training, exo inspectors are able to respond in emergency situations.

• If someone feels unwell, they take care of them until the paramedics arrive.

• In the event of an accident, they check for injuries, assist responders (policemen, firefighters, paramedics) and oversee the transfer of passengers to another train or bus.

• They assist and support vulnerable individuals (seniors, children and individuals with functional limitations).

Making your life easier

Exo inspectors assist, support and help public transit users in many ways. For example, they can help them determine the right fare for their trip.

They also provide essential assistance in the event of a service disruption :

• by monitoring the area and communicating with the Operations and Monitoring Centre (OMC), which evaluates how long the train will be stopped and determines whether alternative transportation is needed;

• by ensuring liaison with the Operations and Monitoring Centre (OMC) and informing passengers.

Would you like to know more about their work? Just ask them, they’ll be happy to tell you.

They also watch over you

• Security guards

  Exo has retained security guardswho are also there to help you by providing information or assistance. More specifically, the security guards:

  • monitor and ensure the safety of users at exo sites;

  • ensure the safety of users on trains;

  • provide first aid, when necessary;

  • raise customer awareness of the standards of conduct to be observed at exo sites;

  • assist exo’s operations in the event of an emergency.

• The Operations and Monitoring Centre

  The Operations and Monitoring Centre (OMC) is exo’s eyes. It monitors the exo network at all times. As soon as the slightest event susceptible of disrupting the smooth operation of the network is detected, the OMC intervenes and coordinates the actions of on-site personnel in real time. The OMC also communicates with responders and exo partners (police, paramedics, firefighters, carriers).