Cell phones, headphones and rushing to catch a train reduce awareness. Unfortunately, many users engage in unsafe behaviour without even being aware of it.
Despite our education efforts and the presence of safety patrols, these dangerous behaviours persist.
Please read these basic safety rules and do your part for everyone’s safety!
Wait until you board to distract yourself
Be careful near railway tracks and terminals
Always pay attention
Approaching trains are pretty quiet and can come from both directions, and buses can come from many different directions. Be sure to stop, look and listen when approaching a bus loop.
Wait until you board to distract yourself
We strongly suggest you wait until you are on the train or bus to put on headphones or use your phone.
Observe level and pedestrian crossings
Always stop at level crossings and obey all signs.
Cross only at the designated areas
There are signs indicating pedestrian crossings—use them!
Do not walk on the tracks
Entering a railway right-of-way is not only illegal and subject to a fine, but it is also dangerous.
Never run after a bus
There will always be another one—your safety is more important than the time you might save.
Keep a safe distance from the yellow safety line
Cross over it only to board the train once it has come to a complete stop.
Do not cross in front of a bus
Be sure to make eye contact with the driver; otherwise, wait until the bus has pulled away.
Be extra careful in winter
Getting around can be hazardous due to weather conditions (snow, freezing rain, etc.).
Obey the signs
In the railway right-of-way or the area reserved for buses, failure to do so is a violation of the regulations and could be subject to a fine.
The safety team travels the network, providing 24/7 monitoring
Feel free to speak to them if you have questions or require assistance.
Safety: a job for professionals
Exo’s agents and inspectors ensure at all times the safety of exo’s users, employees, facilities and operations. They are trained for emergency situations and to assist users.
exo inspectors
Serve customers by providing information and assistance
Ensure the safety of exo users throughout the commuter train and bus network
Respond to emergency situations
Provide first aid to exo users when necessary
Check the validity of transit passes on the commuter train network and issue fines if necessary
Ensure exo users comply with the regulations for standards of behaviour (in French) aboard trains and in buildings and parking lots operated by and for exo
Assist exo users in the event of disruptions
exo agents
Serve customers by providing information and assistance
Monitor and ensure the safety of transit users at exo sites
Ensure the safety of transit users on the exo5 Mascouche and exo6 Deux-Montagnes train lines
Assist exo operations in the event of an emergency
The OMC: exo's eyes and ears
The Operations and Monitoring Centre (OMC) (in French) monitors the exo network 24 hours a day. As soon as any event susceptible of disturbing the smooth operation of the network is detected, the OMC coordinates the actions of on-site responders in real time.
The OMC also works with partners (police, ambulance operators, fire services and carriers).
Safety concerns us all
Although exo agents and inspectors ensure the safety of passengers on buses and commuter trains and work to prevent theft in parking lots and misdeeds on sites, the vigilance of each individual remains the best preventive measure.
If you see any suspicious activity, please notify exo customer service at 514-287-TRAM (8726) or at 1 888-702-TRAM (8726), toll-free across exo’s territory.
In the event of infringement
Persons found to be in violation, due to their conduct or failure to present a valid transit pass, will receive a statement of offence.
Paying a statement of offense
The deadline to pay or contest a statement of offence is 30 days.
Payment within the time limit can be made at any financial institution.
Payment can also be made online www.amendes.qc.ca, by post (Bureau des infractions et des amendes, 1200, route de l’Église, Sainte-Foy, Québec, J1V 4X1), by telephone (1 877 263-6337), or by going to the financial services of the courthouse closest to your residence with your notice of judgment.
Late payments will be marked up according to lateness.
Contesting a statement of offense
Check the "Not guilty" box on the statement of offence
Draft a letter explaining the situation under dispute
Return the statement of offence and letter to the address indicated on the back of the statement of offence within the time limit
A representative from the Ministère de la Justice will make a decision to suspend the statement of offence or summon you to court (in either case, you will be notified of the decision by post)
If the guilty judgment is upheld, you will be granted a limit of 30 days to pay the statement of offence.
